Order Management Specialist - 3 Month Assignment

Tramontina, USA Inc; Sugar Land (TX); Sur place; USD 26 000 - 37 000; Plein temps

Résumé du poste

Tramontina USA, Inc. in Sugar Land, TX is seeking an Order Management Representative for a three‑month assignment. You will manage the full order lifecycle, coordinating with production and logistics to ensure timely delivery and accurate records.

The role requires collaboration with internal teams and customers, using ERP systems and Excel to enter orders, track status, and generate reports for management. This position is in-office with a business casual environment.

Qualifications

• High school diploma or equivalent required; associate degree or higher preferred.
• Proven experience in order management, customer service, or a related administrative role within a manufacturing or supply chain environment.
• Proficiency with order management systems and Microsoft Office Suite, particularly Excel.
• Strong attention to detail and organizational skills to manage multiple orders simultaneously.
• Excellent communication skills, both written and verbal, to interact effectively with customers and internal teams.

Responsabilités

• Receive and accurately enter customer orders into the order management system, ensuring all details are complete and correct.
• Coordinate with production, inventory, and logistics teams to confirm order availability and delivery schedules.
• Communicate proactively with customers regarding order status, potential delays, or changes to ensure transparency and satisfaction.
• Resolve order discrepancies, such as pricing issues, product availability, or shipment errors, by liaising with relevant departments.
• Work closely with the shipping and receiving departments to ensure product and orders are in order.
• Prepare and update shipping and freight logs for large accounts to be used by sales personnel for evaluating freight expenses if applicable.
• Ensure all components of brick and mortar and e-commerce purchase orders are processed within service level commitments and required information (such as tracking) is loaded to remain in compliance.
• Research customer claims and short payments assigned by the AR dept. Contact freight lines to request proof of deliveries for shipments. Work with the inventory department to research inventory shortages. Research vendor non-compliance charges within the customer routing guide to avoid potential or future chargebacks. Update status for all claims in Intelex.
• Maintain detailed records of orders, customer interactions, and follow-up actions to support audit and reporting requirements.
• Generate and analyze order reports to identify trends, bottlenecks, and opportunities for process improvement.
• Support continuous improvement initiatives by providing feedback on order management processes and customer needs.
• Other duties as assigned based on business needs.

Connaissances

Order management experience

Customer service

Communication skills

Attention to detail

Organizational skills

Data analysis

Formation

High school diploma or equivalent

Associate degree or higher preferred

Outils

Excel

ERP systems (SAP/Oracle)

Description du poste

Tramontina USA, Inc. in Sugar Land, TX is seeking an Order Management Representative for a three‑month assignment. You will manage the full order lifecycle, coordinating with production and logistics to ensure timely delivery and accurate records.

The role requires collaboration with internal teams and customers, using ERP systems and Excel to enter orders, track status, and generate reports for management. This position is in-office with a business casual environment.