Order Management Representative - 3 month assignment

Tramontina USA, Inc.; Sugar Land (TX); On-site; USD 26,000 - 37,000; Full time

Job summary

Tramontina USA, Inc. in Sugar Land, TX is seeking an Order Management Representative for a three-month assignment. You will manage the full order lifecycle from receipt to delivery, coordinating with production and logistics to ensure timely fulfillment.

The role requires attention to detail, strong communication, and proficiency with order management systems and Excel. This position is office-based with business casual environment in Sugar Land.

Qualifications

• High school diploma or equivalent required; associate degree or higher preferred.
• Experience in order management, customer service, or related admin role in manufacturing or supply chain.
• Proficiency with order management systems and Excel.

Responsibilities

• Receive and accurately enter customer orders into the system.
• Coordinate with production, inventory, and logistics to confirm availability and schedules.
• Communicate order status and changes to customers to ensure satisfaction.
• Resolve discrepancies such as pricing issues or shipment errors with internal teams.
• Maintain records of orders and customer interactions for audits.
• Generate order reports to identify trends and improvement opportunities.
• Support continuous improvement initiatives in order management.

Skills

Attention to detail

Organizational skills

Written and verbal communication

Customer service orientation

Multi-tasking

Education

High school diploma or equivalent

Associate degree or higher preferred

Tools

Order management systems

Microsoft Excel

SAP

Oracle

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Order Management Representative - 3 month assignment

2 days ago Requisition ID: 1046

Salary Range: $23.00 To $23.00 Hourly

About the Role:

Tramontina USA, Inc. is looking to hire an Order Management Representative for a three month assignment. This is not a staffing agency and would be a direct hire for the assignment. The Order Management Representative plays a critical role in ensuring the seamless processing and fulfillment of customer orders within the manufacturing sector. This position is responsible for managing the entire order lifecycle, from receipt and verification to coordination with production and logistics teams, ensuring timely and accurate delivery. The role requires close collaboration with internal departments and external customers to resolve any order discrepancies or issues, maintaining high levels of customer satisfaction. The representative will also monitor order status, update records, and provide regular reports to management to support operational efficiency. Ultimately, this role contributes directly to the company’s ability to meet customer demands and uphold its reputation for reliability and quality service. Located in Sugar Land, TX - In office three month assignment; business casual work environment.

Minimum Qualifications:

• High school diploma or equivalent required; associate degree or higher preferred.
• Proven experience in order management, customer service, or a related administrative role within a manufacturing or supply chain environment.
• Proficiency with order management systems and Microsoft Office Suite, particularly Excel.
• Strong attention to detail and organizational skills to manage multiple orders simultaneously.
• Excellent communication skills, both written and verbal, to interact effectively with customers and internal teams.

Preferred Qualifications:

• Experience with ERP systems such as SAP, Oracle, or similar platforms.
• Knowledge of manufacturing processes and supply chain logistics.
• Ability to analyze data and generate actionable insights to improve order fulfillment.
• Familiarity with quality control standards and compliance requirements in manufacturing.
• Additional language skills to support diverse customer bases.

Responsibilities:

• Receive and accurately enter customer orders into the order management system, ensuring all details are complete and correct.
• Coordinate with production, inventory, and logistics teams to confirm order availability and delivery schedules.
• Communicate proactively with customers regarding order status, potential delays, or changes to ensure transparency and satisfaction.
• Resolve order discrepancies, such as pricing issues, product availability, or shipment errors, by liaising with relevant departments.
• Work closely with the shipping and receiving departments to ensure product and orders are in order.
• Prepare and update shipping and freight logs for large accounts to be used by sales personnel for evaluating freight expenses if applicable.
• Ensure all components of brick and mortar and e-commerce purchase orders are processed within service level commitments and required information 9such as tracking) is loaded to remain in compliance.
• Research customer claims and short payments assigned by the AR dept. Contact freight lines to request proof f deliveries for shipments. Work with the inventory department to research inventory shortages. Research vendor non-compliance charges within th customers routing guide to avoid potnetial or future chargebacks. Update status for all claims in Intelex.
• Maintain detailed records of orders, customer interactions, and follow-up actions to support audit and reporting requirements.
• Generate and analyze order reports to identify trends, bottlenecks, and opportunities for process improvement.
• Support continuous improvement initiatives by providing feedback on order management processes and customer needs.
• Other duties as assigned based on business needs.

Skills:

The required skills enable the Order Management Representative to efficiently process and track orders, ensuring accuracy and timeliness in daily operations. Strong communication skills are essential for liaising with customers and internal teams to resolve issues and provide updates. Proficiency in order management and ERP systems allows the representative to navigate complex data and maintain accurate records. Analytical skills support the identification of trends and bottlenecks, facilitating continuous process improvements. Preferred skills, such as knowledge of manufacturing processes and additional languages, enhance the representative’s ability to support a diverse customer base and contribute to operational excellence.

About the Role:

Tramontina USA, Inc. is looking to hire an Order Management Representative for a three month assignment. This is not a staffing agency and would be a direct hire for the assignment. The Order Management Representative plays a critical role in ensuring the seamless processing and fulfillment of customer orders within the manufacturing sector. This position is responsible for managing the entire order lifecycle, from receipt and verification to coordination with production and logistics teams, ensuring timely and accurate delivery. The role requires close collaboration with internal departments and external customers to resolve any order discrepancies or issues, maintaining high levels of customer satisfaction. The representative will also monitor order status, update records, and provide regular reports to management to support operational efficiency. Ultimately, this role contributes directly to the company’s ability to meet customer demands and uphold its reputation for reliability and quality service. Located in Sugar Land, TX - In office three month assignment; business casual work environment.

Minimum Qualifications:

• High school diploma or equivalent required; associate degree or higher preferred.
• Proven experience in order management, customer service, or a related administrative role within a manufacturing or supply chain environment.
• Proficiency with order management systems and Microsoft Office Suite, particularly Excel.
• Strong attention to detail and organizational skills to manage multiple orders simultaneously.
• Excellent communication skills, both written and verbal, to interact effectively with customers and internal teams.

Preferred Qualifications:

• Experience with ERP systems such as SAP, Oracle, or similar platforms.
• Knowledge of manufacturing processes and supply chain logistics.
• Ability to analyze data and generate actionable insights to improve order fulfillment.
• Familiarity with quality control standards and compliance requirements in manufacturing.
• Additional language skills to support diverse customer bases.

Responsibilities:

• Receive and accurately enter customer orders into the order management system, ensuring all details are complete and correct.
• Coordinate with production, inventory, and logistics teams to confirm order availability and delivery schedules.
• Communicate proactively with customers regarding order status, potential delays, or changes to ensure transparency and satisfaction.
• Resolve order discrepancies, such as pricing issues, product availability, or shipment errors, by liaising with relevant departments.
• Work closely with the shipping and receiving departments to ensure product and orders are in order.
• Prepare and update shipping and freight logs for large accounts to be used by sales personnel for evaluating freight expenses if applicable.
• Ensure all components of brick and mortar and e-commerce purchase orders are processed within service level commitments and required information 9such as tracking) is loaded to remain in compliance.
• Research customer claims and short payments assigned by the AR dept. Contact freight lines to request proof f deliveries for shipments. Work with the inventory department to research inventory shortages. Research vendor non-compliance charges within th customers routing guide to avoid potnetial or future chargebacks. Update status for all claims in Intelex.
• Maintain detailed records of orders, customer interactions, and follow-up actions to support audit and reporting requirements.
• Generate and analyze order reports to identify trends, bottlenecks, and opportunities for process improvement.
• Support continuous improvement initiatives by providing feedback on order management processes and customer needs.
• Other duties as assigned based on business needs.

Skills:

The required skills enable the Order Management Representative to efficiently process and track orders, ensuring accuracy and timeliness in daily operations. Strong communication skills are essential for liaising with customers and internal teams to resolve issues and provide updates. Proficiency in order management and ERP systems allows the representative to navigate complex data and maintain accurate records. Analytical skills support the identification of trends and bottlenecks, facilitating continuous process improvements. Preferred skills, such as knowledge of manufacturing processes and additional languages, enhance the representative’s ability to support a diverse customer base and contribute to operational excellence.

Monday - Friday 8:00 AM to 5PM; business casual work environment.
40 hours per week for a three month assignment