ORDER MANAGEMENT SPECIALIST

Kelly; Salem (VA); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

PTO/Sick Pay & Paid Holidays

Career Growth Opportunities

Job summary

GE Vernova in Salem, VA is seeking an Order Management Specialist to support a fast-paced, customer-facing environment. You will handle order entry, reporting, and coordination with sourcing, logistics, and warehouse teams to ensure accurate order fulfillment.

The role emphasizes strong communication, attention to detail, and timely issue resolution. Hybrid work is offered, with starting pay of $20 to $22 per hour and comprehensive benefits.

Qualifications

• Customer communication skills via written, in person and phone.
• Customer service background.
• High School Diploma.
• Critical thinking and ability to solve problems.
• Establish personal credibility and strong communication.
• Proficient in Microsoft Word/Excel; familiarity with Access.
• Interpersonal skills to interact with internal and external departments.

Responsibilities

• Order Entry & Order Acknowledgment
• Provide Open Orders Reports weekly to customers
• Attend meetings regarding orders for assigned customer base
• Update orders per amendments / internal requests
• Request Final Pricing from customer & report to Logistics
• Advise customers of changes (Promise dates, Schedule delays, quality issues)
• Order entry in SAP (POs, PO amendments, email communications)
• Case Management & tagging (Sales Force)
• Provide Quotes
• Flexible to other tasks as priorities shift
• Responsible for good documentation practices

Skills

Customer communication

Customer service

Microsoft Excel

SAP knowledge

Problem solving

Education

High School Diploma

Tools

SAP

Job description

Description

GE Vernova -- Order Management Specialist

Location: Salem, VA 24153

We are seeking a customer-focused Order Management Specialist to support a fast-paced customer-facing environment. This role is responsible for providing excellent customer service, report building, meeting attendance, and coordinating with souring / logistics and warehouse team on accuracy of order fulfillment. Responsibilities include quoting orderable parts, order entry, managing client communications, attending customer meetings, building weekly reports, and resolving issues with professionalism and urgency. The ideal candidate is detail-oriented, highly organized, and committed to delivering outstanding customer service. Strong written and verbal communication skills, the ability to multitask in a fast-paced environment, and a focus on accuracy and client satisfaction are essential for success in this role.

Compensation & Benefits

• Starting Pay: $20 to $22 per hour (based on experience)
• Health, Vision, and Dental Insurance
• PTO/Sick Pay & Paid Holidays
• Career Growth Opportunities -- We hire for potential!

Work Schedule, Day Shift: M-F 8AM-5PM (Hybrid work)

Key Responsibilities

Essential Duties & Responsibilities:

• Order Entry & Order Acknowledgment
• Provide Open Orders Reports weekly to customers
• Attend meetings regarding orders for assigned customer base
• Update orders per amendments / internal requests
• Request Final Pricing from customer & report to Logistics
• Advise customers of changes (Promise dates, Schedule delays, quality issues, etc.)
• Order entry in SAP (POs, PO amendments, email communications)
• Case Management & tagging (Sales Force)
• Provide Quotes
• Flexible to other tasks as priorities shift
• Responsible for good documentation practices

Qualifications

• Customer communication skills and experience via written, in person and phone.
• Customer service background.
• High School Diploma.
• Critical thinking and ability to solve problems.
• Establish personal credibility.
• Strong written and verbal communication skills.
• Proficient in all Microsoft applications (Word, Excel & including familiarity with Access).
• Interpersonal skills to allow interaction with internal and external departments, including, sourcing, engineering, and finance.
• SAP knowledge. (Preferred)

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life---just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.