Customer Service Order Fulfillment Specialist

Direct Staffing Inc; Salem (VA); On-site; USD 20,252 - 28,844; Full time

Job summary

A staffing agency is seeking an experienced Customer Service Order Fulfillment Specialist for a 1-year assignment in Salem, Virginia. The candidate will provide telephone and email support, expedite shipments, and manage customer data. Required qualifications include a minimum of 5 years of customer service experience or a Bachelor's degree, proficiency in Microsoft Office, and strong facilitation skills. This position offers a pay rate of $17.82 per hour and is set to start in March 2017.

Qualifications

• Minimum of 5 years of customer service experience or Bachelor's degree in Business or Arts.
• Minimum of 2 years of experience in commercial sales operations.
• Experience in a Call Center and familiarity with Six Sigma.

Responsibilities

• Provide telephone and email support to sales and customers.
• Expedite shipments and track customer incidents in Siebel.
• Manage Customer Master Data and security checks.

Skills

Customer service experience

Proficient in Microsoft Office Suite

Strong facilitation skills

Education

High School Diploma / GED or Bachelor's Degree

Job description

• Contract

Company Description

Kelly Services

Job Description

Kelly Services is currently recruiting for an experienced Customer Service Order Fulfillment Specialist. This is a year assignment located in Salem, Virginia. Pay rate for this role is $17.82 per hour. This assignment tentatively starts on March 2017.

Duties may include but are not limited to:

• Telephone and Email support to Field Sales, Distributors, Direct Customers and personnel for information on price and availability
• Expediting of shipments and or materials
• Tracking / managing internal external customer incidents in Siebel
• Enter customers’ data, agreements, return authorizations and sales orders
• Monitor and maintain Customer Master Data plus Security Check Bridger Interface
• Have familiarization with export controls and customs regulations, shipping practices for export shipments, letter of credit, end user statements, Certificates of Origin and transfer pricing

Qualifications/Requirements:

• High School Diploma / GED with a minimum of 5 years of customer service experience OR Bachelor's Degree in Business or Arts
• Minimum of 2 years of customer service experience in commercial, sales operations, or business experience
• Proficient in Microsoft Office Suite
• Call Center experience, Strong facilitation skills, Six Sigma or equivalent

Terms of Assignment

• 1-year assignment tentative start date March 2017
• 1st shift

Additional Information

All your information will be kept confidential according to EEO guidelines.