Order Management Specialist

American Cybersystems, Inc.; Minneapolis (MN); On-site; USD 34,000 - 38,000; Full time

Benefits offered by this job

Medical & pharmacy coverage

Dental/vision insurance

401(k)

Health saving account (HSA)

Flexible spending account (FSA)

Life Insurance

Pet Insurance

Disability insurance

Sick time

paid leaves

Employee Assistance Program (EAP)

Job summary

Innova Solutions is seeking an Order Management Specialist for a client in Minneapolis, MN. This full-time, 6-month contract (with potential extension) role covers the customer journey from order placement to resolution in a fast-paced B2B environment.

You will own customer communications, resolve service and billing issues, and maintain accurate records. The ideal candidate has 5–7 years in order management or related fields, a high school diploma, strong communication skills, and experience

Qualifications

• 5-7 years of experience in Order Management, Customer Service, or related B2B operations.
• High School Diploma or equivalent.
• Proven ability to manage customer interactions with confidence and professionalism.
• Strong written and verbal communication skills with a keen eye for detail.
• Excellent time-management and organizational capabilities.
• Ability to work independently while maintaining accuracy and accountability.
• Hands-on experience with MS Outlook, data entry systems, and other business applications.

Responsibilities

• Serve as the primary point of contact for customers, providing timely and accurate information about products, services, and order status.
• Take ownership of customer concerns, resolving service and billing-related issues through refunds, adjustments, order corrections, or other appropriate actions.
• Proactively engage with customers regarding inquiries, investigation outcomes, claim resolutions, and planned account adjustments.
• Collaborate with internal teams to escalate and resolve complex customer concerns that require further investigation.
• Maintain detailed and accurate records of customer interactions, inquiries, complaints, resolutions, and follow-up actions.
• Ensure a seamless customer experience by balancing operational excellence with a customer-first mindset.

Skills

CRM

Order processing

Problem solving

Billing resolution

Data accuracy

Cross-functional collaboration

Communication skills

Education

High School Diploma

Tools

MS Outlook

Data entry systems

Business applications

Job description

About the Role

A client of Innova Solutions is immediately hiring for an Order Management Specialist. Position type: Full-time. Contract Duration: 6 months, possible extension. Location: Minneapolis, MN 55420.

We are looking for an Order Management Specialist who thrives in a fast-paced B2B environment and enjoys being the bridge between customers and business operations. In this role, you'll own the customer journey from order placement to resolution, ensuring every interaction is handled with professionalism, efficiency, and care.

What You'll Bring

• 5-7 years of experience in Order Management, Customer Service, or a related B2B operations environment.
• High School Diploma or equivalent qualification.
• Proven ability to manage customer interactions with confidence and professionalism.
• Strong written and verbal communication skills with a keen eye for detail.
• Excellent time-management and organizational capabilities.
• Ability to work independently while maintaining accuracy and accountability.
• Hands-on experience with MS Outlook, data entry systems, and other business applications.

Key Skills

• Customer Relationship Management
• Order Processing & Management
• Problem Solving & Conflict Resolution
• Billing & Service Issue Resolution
• Data Accuracy & Documentation
• Cross-Functional Collaboration
• Communication & Interpersonal Skills

What You'll Do

• Serve as the primary point of contact for customers, providing timely and accurate information about products, services, and order status.
• Take ownership of customer concerns, resolving service and billing-related issues through refunds, adjustments, order corrections, or other appropriate actions.
• Proactively engage with customers regarding inquiries, investigation outcomes, claim resolutions, and planned account adjustments.
• Collaborate with internal teams to escal * and resolve complex customer concerns that require further investigation.
• Maintain detailed and accurate records of customer interactions, inquiries, complaints, resolutions, and follow-up actions.
• Ensure a seamless customer experience by balancing operational excellence with a customer-first mindset.

Pay Range and Benefits

Pay Range*: $25.00 - $27.47 per hour.

*Pay range offered to a successful candidate will be based on several factors, including the candidate\'s education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits (based on eligibility) that include the following:

• Medical & pharmacy coverage
• Dental/vision insurance
• 401(k)
• Health saving account (HSA) and Flexible spending account (FSA)
• Life Insurance
• Pet Insurance
• Short term and Long term Disability
• Accident & Critical illness coverage
• Pre-paid legal & ID theft protection
• Sick time
• other types of paid leaves (as required by law)
• Employee Assistance Program (EAP)

About Innova Solutions

Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions

• Named One of America\'s Best Employers for New Grads by Forbes (2024)
• Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)
• One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024)
• One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
• One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
• AWS Advanced Tier Services Partner with 100+ certifications

Website

https://www.innovasolutions.com/

Equal Opportunity Employment

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment.

Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.

If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [emailprotected] or [phone]. Please indicate the specifics of the assistance needed.

Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities.

Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

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