Order Management Specialist

Socket.dev; Minneapolis (MN); Hybrid; USD 65,000 - 75,000; Full time

Job summary

Evolving Solutions is seeking an Order Management Specialist to oversee the order-to-invoice lifecycle. You will coordinate with distributors, vendors, and internal teams to ensure orders are processed accurately and delivered on time, maintaining proactive status updates.

Ideal candidates have 3+ years in related roles, strong communication, and familiarity with ERP/CRM systems. This hybrid role is based in Minnesota with a focus on client service and process improvement.

Qualifications

• 3+ years in order management, sales ops, or related roles.
• Experience with ERP/CRM systems to manage orders and client records.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities with accuracy and organization.
• Ability to build strong vendor and internal relationships.
• Self-motivated and able to work independently with team alignment.
• Proven ability to resolve issues and improve processes.

Responsibilities

• Process and maintain accurate sales orders, purchase orders, and order data.
• Coordinate with vendors, distributors, Account Executives, and internal teams to ensure order execution.
• Provide proactive communication on order status, ETAs, delays, and exceptions.
• Create order-related records to support contract administration and renewals.
• Ensure orders are invoicing-ready and support revenue timing visibility.
• Resolve order-related issues and drive process improvements.
• Deliver a high level of service to clients, partners, and internal teams.

Skills

Communication skills

Time management

Relationship building

Attention to detail

Independent work

Problem solving

Tools

NetSuite

Dynamics CRM

Microsoft Excel

Microsoft Copilot

Job description

Evolving Solutions is a leading technology solutions provider that helps clients modernize and automate their mission-critical applications and infrastructure to support business transformation. Our business is client-centric consulting and delivery of technical solutions to enable modern operations in a hybrid cloud world.

We have an opening for an Order Management Specialist. The Order Management Specialist is responsible for managing client orders throughout the order-to-invoice lifecycle, including order processing, distributor and vendor coordination, ETA management, issue resolutions, and invoicing readiness. Working closely with Account Executives, distributors, vendors, and internal teams, this role ensures orders are processed accurately, expected delivery dates are maintained, client expectations are proactively managed, and completed orders are submitted for invoicing in a timely manner. Success in this role requires strong attention to detail, effective communication, and the ability to manage multiple orders and priorities simultaneously while maintaining a high level of accuracy and client service.

Evolving Solution Core Values

Do the Right Thing

• Do what is right every day. Your personal integrity and the reputation of Evolving Solutions depend on this.

Be a Team Player

• Evolving Solutions is better when everyone is together. The ability to solve problems as a team for our clients and partners is Evolving Solutions' strength and differentiation.

Be Humbly Confident

• Possess knowledge and experience to deliver at the highest level, while maintaining the willingness to learn more and the humility to recognize you will never know it all.

Accountability

• Process and maintain accurate sales orders, purchase orders, and order data
• Coordinate with vendors, distributors, Account Executives, and internal teams to ensure successful order execution
• Provide proactive communication on order status, ETAs, delays, and exceptions
• Create order-related records that support downstream contract administration, renewals, and client asset tracking
• Ensure orders are invoicing-ready and support revenue timing visibility
• Resolve order-related issues and drive process improvements
• Deliver a high level of service to clients, partners, and internal teams

Qualifications:

Required

• Minimum of 3 years of experience in order management, sales operations, sales support, procurement, customer service, or other transaction-based operational roles
• Experience working within ERP, CRM, or other business systems to manage orders, transactions, and client records
• Strong verbal and written communication skills
• Ability to manage multiple competing priorities while maintaining accuracy, staying organized, and paying close attention to details
• Ability to build strong working relationships with vendors, distributors, and internal teams
• Self-motivated with the ability to work independently while staying aligned with team priorities and client commitments
• Demonstrated ability to resolve issues, adapt to changing priorities, and follow tasks through to completion

Preferred:

• Experience supporting technology sales, distribution, manufacturing, or other order-driven environments
• Strong understanding of sales orders, purchase orders, invoicing, shipping, and order lifecycle processes
• Process improvement mindset with the ability to identify opportunities to improve efficiency, accuracy, and scalability
• Experience with NetSuite, Dynamics CRM, Microsoft Excel, and Microsoft Copilot

Work location:

• Hybrid at Evolving Solutions Corporate Office, Hamel, Minnesota

Reporting Relationships:

• Reports to Director of Revenue Operations

Compensation Range:

• Salary range: $65,000 - $75,000 annually

Evolving Solutions is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.