Order Management Specialist

Hitachi Energy Ltd.; Isle Forest (NC); Sur place; USD 52 000 - 76 000; Plein temps

Avantages offerts par ce poste

Health coverage

401(k) with company match

Paid time off

Professional growth

Parental leave

Résumé du poste

Hitachi Energy Ltd. is seeking an Order Management Specialist in North Carolina to manage customer orders from purchase to delivery. You will work with project management, manufacturing partners, logistics, and internal teams to ensure smooth order execution and customer satisfaction.

The role emphasizes problem-solving, relationship-building, and driving operational excellence in a fast-paced environment. You will engage with cross-functional teams and support impactful projects while complying

Qualifications

• Bachelor's degree preferred; Business, Supply Chain, or related fields.
• Minimum 2 years in order management, customer operations, logistics, or related function.
• Experience using SAP or other ERP systems.
• Strong organizational skills with attention to detail.
• Effective communication across multiple teams.
• Proficiency with MS Office (Excel, Word, PowerPoint).

Responsabilités

• Process customer orders in SAP with high accuracy and efficiency.
• Coordinate with feeder factories to manage order flow, production updates, and delivery timelines.
• Partner with project management teams to support order-related activities and milestones.
• Serve as a key point of contact between customers and internal stakeholders.
• Monitor order status and resolve discrepancies or fulfillment issues.
• Maintain accurate order documentation and records within SAP and related systems.
• Collaborate with logistics and supply chain teams to ensure on-time deliveries.
• Prepare and communicate reports on order progress, lead times, and KPIs.

Connaissances

Attention to detail

Cross-functional collaboration

Effective communication

Relationship building

Formation

Bachelor's degree in Business, Supply Chain Management, Operations, or related field

Outils

SAP

ERP systems

Microsoft Excel

Description du poste

The Opportunity

Are you passionate about delivering exceptional customer experiences while keeping complex processes running smoothly? Join Hitachi Energy as an Order Management Specialist and play a key role in ensuring customer orders move efficiently from purchase to delivery. In this dynamic position, you'll collaborate with project management, manufacturing partners, logistics teams, and internal stakeholders to support successful order execution and customer satisfaction.

This is an exciting opportunity for a detail-oriented professional who enjoys problem-solving, building relationships, and driving operational excellence in a fast-paced environment. You'll gain exposure to cross-functional teams, contribute to impactful projects, and help deliver innovative energy solutions that power a more sustainable future. Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

How You'll Make an Impact

• Process customer orders in SAP with a high degree of accuracy and efficiency.
• Coordinate with feeder factories to manage order flow, production updates, and delivery timelines.
• Partner with project management teams to support order-related activities and milestones.
• Serve as a key point of contact between customers and internal stakeholders.
• Monitor order status and proactively resolve discrepancies or fulfillment issues.
• Maintain accurate order documentation and records within SAP and related systems.
• Collaborate with logistics and supply chain teams to help ensure on-time deliveries.
• Prepare and communicate reports on order progress, lead times, and key performance metrics.

Your Background

• Bachelor's degree in Business, Supply Chain Management, Operations, or a related field preferred.
• Minimum 2 years of experience in order management, customer operations, logistics, or a related function.
• Experience using SAP or other ERP systems.
• Strong organizational skills with exceptional attention to detail.
• Effective communication and relationship-building skills across multiple teams.
• Proficiency with Microsoft Office applications, especially Excel, Word, and PowerPoint.

More About Us

• At Hitachi Energy, you'll contribute to innovative technologies that advance a sustainable energy future.
• We foster a collaborative, inclusive environment where diverse perspectives drive better solutions and stronger results.
• Enjoy opportunities for professional growth through continuous learning, career development programs, and global collaboration.

What We Offer

• Comprehensive Health Coverage - Medical, dental, vision, and prescription plans
• Retirement Savings - 401(k) with company match and additional contributions
• Paid Time Off - Flexible PTO and paid holidays
• Professional Growth - Tuition reimbursement and continuous learning programs
• Family Support - Parental leave, adoption assistance, and fertility benefits

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles, particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions, additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any checks.