Order Management Specialist

USTBC ABB Installation Products Inc.; Florida; Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health plan

Life insurance

Disability coverage

AD&D

Job summary

ABB in Lake Mary, FL is hiring for a customer operations role focused on internal and external support, including order, technical, and payment-related assistance. The role requires collaboration across teams to ensure complete case handling and customer satisfaction, in a hybrid work setting.

The ideal candidate will have a business degree and several years in customer service, with order management experience and strong computer skills.

Qualifications

• Bachelor's Degree in Business (or related field) or equivalent years of experience required.
• 3+ years of customer service experience in high-stress environments required.
• Experience with order management / order processing preferred; advanced computer skills required.
• Candidates must have US work authorization.

Responsibilities

• Resolve customer issues including order, technical, and payment-related problems.
• Provide appropriate solutions and coordinate with related teams to handle requests (changes, expediting, credit management, tracking, account blocks).
• Collect and archive order documentation and record decisions in systems.
• Analyze statistics and forecasts using available tools to inform decisions.

Skills

Customer service

Order management

High stress environments

Education

Bachelor's degree in Business

Job description

At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Customer Operations Manager

In this role, you will have the opportunity to be responsible for providing internal and external customer service, including technical support, order, and payment-related assistance, claims management. Each day, you will coordinate with relevant functions to ensure complete case ownership. You will also showcase your expertise by increasing customer satisfaction by providing appropriate solutions.

The work model for the role is: Hybrid in Lake Mary, FL. #LI-Hybrid

Your role and responsibilities:

• Ensuring the resolution of customer issues, including order, technical, and payment-related issues.
• Providing appropriate solutions for customer requests and coordinating with related teams to ensure complete handling of requests, including order changes, order completion, expediting requests, credit management, tracking and communication aspects, account block and suspension, etc.
• Collecting and archiving documentation related to orders and recording assumptions and decisions made during the process, in the systems, within your area of responsibility.
• Analyzing statistics, including forecasting, pacing, etc., using available tools and collecting relevant information.

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Qualifications for the role:

• Bachelor's Degree in Business (or other related field) or equivalent years of experience is required
• 3+ Years of experience in customer service and dealing with high stress environments is required
• Previous experience/knowledge with order management and order processing is preferred, advanced computer skills are required
• Candidates must already have work authorization that would permit them to work for ABB in the US.

What's in it for you

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger

ABB is an Equal Employment Opportunity and Aff… .

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Aff… Applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail] . Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico] Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more

• Health, Life & Disability
• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D - 100% employee paid up to maximums
• Short Term Disability - up to 26 weeks - Company paid
• Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
• Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Paid Parental Leave
• Employee Assistance Program
• Heal