Regional Service Manager

USTBC ABB Installation Products Inc.; Cleveland (OH); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health benefits

Dental & Vision

Life Insurance

Disability benefits

Parental Leave

Employee assistance program

Job summary

ABB is seeking a Senior Field Service Manager to lead the Central US regional team in a hybrid work model. You will drive delivery of field service activities, manage projects and system upgrades, and ensure safety, compliance, and customer satisfaction.

You will develop talent, plan resources, and execute contracts while aligning with ABB's global standards and regional objectives. This leadership role requires strong communication and a deep technical background.

Qualifications

• Bachelor's degree in Engineering, Computer Science, Business, or related field.
• 10+ years of relevant field service or leadership experience.
• Experience with 800xA, Harmony/Symphony Plus, or ABB control systems.
• Broad knowledge of PLCs, DCS, SCADA, Process Instrumentation, networking, and field communications.
• Eligible to work in the United States.

Responsibilities

• Lead and develop a regional team of field service professionals.
• Oversee delivery of field service activities, small projects, and system upgrades.
• Drive resource planning, performance management, and customer satisfaction.
• Ensure safety, compliance, and contract execution.

Skills

Leadership

Communication

Resource planning

Contract management

Education

Bachelor's degree in Engineering, Computer Science, Business, or related field

Alternative two-year degree with significant experience

Job description

At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Service Operations Manager

In this role you will be responsible for Field Service Management within Automation Energy Industries Central region of the United States ensuring customer deliverable execution. This role will be responsible for managing a team of Field Service Engineers.

The work model for the role is: Hybrid {#LI-Hybrid}

This role is contributing to the Automation Energy Industries Service business in the US.

You will be mainly accountable for:

• Champion health, safety, environmental, security, and regulatory compliance, promoting a strong culture across all field service activities.
• Lead and develop a regional team of field service professionals, ensuring effective resource planning, performance management, employee development, and operational readiness.
• Drive financial and contract execution, ensuring compliance with contractual commitments, budget expectations, productivity targets, and business performance objectives.
• Oversee the successful delivery of field service activities, small projects, and system upgrades, ensuring quality, schedule adherence, and coordination across stakeholder groups.
• Improve customer satisfaction and regional business performance by building trusted customer relationships, supporting local, hub, and global goals.

Qualifications for the role

• Bachelor's degree in Engineering, Computer Science, Business, or a related field, plus 10+ years of relevant experience; alternatively, a two-year degree in Process Automation, Computer Science, or a comparable field combined with significant relevant experience and demonstrated accomplishments.
• Experience with 800xA, Harmony/Symphony Plus, or ABB heritage control systems.
• Sound knowledge of all ABB Field Service tools and methodologies.
• General Product knowledge of PLCs, DCS, SCADA, Process Instrumentation, Microsoft Networking, Network & Field Communications protocols, and Electrification.
• Basic industry knowledge of Power Generation & Transmission, Pulp & Paper, Metals & Mining, Oil & Gas, and Utilities & Water.
• Excellent communication skills written and verbal (English) with a high attention to detail.
• Must have a current visa or be authorized to work in the United States.

More about us

ABB is an Equal Employment Opportunity and Aff…

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Aff…

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail] . Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to www.myBenefitsABB.com and click on "Candidate/Guest" to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D - 100% employee paid up to maximums
• Short Term Disability - up to 26 weeks - Company paid
• Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
• Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Parental Leave - up to 6 weeks
• Employee Assistance Program
• Healt