Customer Quality Specialist

ABB Inc.

Miles (NC)

On-site

USD 70,000 - 100,000

Full time

3 days ago

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Benefits offered by this job

Health insurance

401k Savings Plan

Paid holidays

Paid vacation

Employee discount program

Job summary

ABB is seeking a Customer Quality Specialist in Mebane, NC, onsite. You will deploy quality strategies, support the QMS, and lead corrective actions to satisfy customers while enabling sustainable operations.

You will represent the Voice of the Customer, collaborate with local teams, and drive preventive actions through root cause analysis and cross-functional partnerships. This role emphasizes risk assessment, coaching, and continuous improvement to achieve world-class performance.

Qualifications

Bachelor degree in Electrical/Electronic/Mechanical Engineering or related field, preferred.
Minimum 2 years relevant work experience in Incoterms knowledge, customer experience success, project execution, and supply chain, OR Associate degree in Engineering or related field PLUS minimum 4 years relevant work experience OR High School Diploma/GED PLUS 6 years relevant work experience.
Lean six sigma green belt certification, preferred.
Advanced communication skills (written and verbal) within the organization and customers.
Microsoft Office skills.
Basic knowledge oflean manufacturing, 5S, 8D reports, PPAP, preferred.
Candidates must already have work authorization that would permit them to work for ABB in the US.

Responsibilities

Define, deploy and support a Quality Culture within local ABB, by assuring and controlling Quality with systems, tools and teams to exceed customer expectations while ensuring sustainable operations.
Support and maintain the Quality Management System of the local unit, including all aspects managed in line with ABB Group/Division/BU guidance.
Represents the Voice of the Customer within local teams; Manages the customer quality issues, perform root cause analysis and lead the implementation of the corrective actions to solve the customer quality issues.
Challenges the teams with customer experience feedback and input to decisions; Enable and coach employees to evaluate risks, problems and solutions from a customer/stakeholder point of view.

Skills

Quality management

Root cause analysis

Communication skills

MS Office

Lean manufacturing basics

Education

Bachelor degree in Electrical/Electronic/Mechanical Engineering

Associate degree in Engineering or related field

High School Diploma/GED

Tools

Microsoft Office

Quality Management System (QMS)

PPAP

Job description

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Production Development Manager

The work model for the role is:

Onsite, Mebane, NC

Your role and responsibilities:

In this role as Customer Quality Specialist, you will have the opportunity to support the deployment of the quality strategy for a local organizational unit, including quality culture, systems, tools, and competent teams with the aim to achieve and exceed customer expectations, while ensuring sustainable operations. Each day, you will assist the organization in achieving the right mix of prevention, continuous improvement, robust root cause analysis, quick response, and sustainable solutions to problems. You will also showcase your expertise by collaborating with local functions that impact the quality results to reach the targets for the organizational unit and aim for world-class performance.

You will be mainly accountable for:

Define, deploy and support a Quality Culture within local ABB, by assuring and controlling Quality with systems, tools and teams to exceed customer expectations while ensuring sustainable operations.
Support and maintain the Quality Management System of the local unit, including all aspects managed in line with ABB Group/Division/BU guidance.
Represents the Voice of the Customer within local teams; Manages the customer quality issues, perform root cause analysis and lead the implementation of the corrective actions to solve the customer quality issues.
Challenges the teams with customer experience feedback and input to decisions; Enable and coach employees to evaluate risks, problems and solutions from a customer/stakeholder point of view.

Qualifications for the role:

Bachelor degree in Electrical/Electronic/Mechanical Engineering or related field, preferred
Minimum 2 years relevant work experience in Incoterms knowledge, customer experience success, project execution, and supply chain, OR Associate degree in Engineering or related field PLUS minimum 4 years relevant work experience OR High School Diploma/GED PLUS 6 years of relevant work experience
Lean six sigma green belt certification, preferred
Advanced communication skills (written and verbal) within the organization and customers
Microsoft Office skills
Basic knowledge oflean manufacturing, 5S, 8D reports, PPAP, preferred
Candidates must already have work authorization that would permit them to work for ABB in the US.

More about us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division's portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions. The Division's ABB Ability Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

Why ABB?

What's in it for you

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more

Health, Life & Disability

Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D - 100% employee paid up to maximums
Short Term Disability - up to 26 weeks - Company paid
Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Paid Parental Leave
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program

Retirement