Order Management & Process Excellence Analyst

Abbott Laboratories; Madison (WI); On-site; USD 84,446,000 - 169,032,000; Full time

Job summary

Abbott Laboratories in the United States is seeking an Order Management Analyst with expertise in laboratory order entry and issue resolution. You will collaborate with IT, Finance, Patient Access, Patient Financial Services, and vendors to document requirements and translate them into design solutions.

You will analyze key operational measures, develop target performance metrics, maintain SOPs, and support pre-shipment processes while ensuring a world-class patient experience.

Qualifications

• Bachelor’s degree in Business Administration or Education; or High School Degree/General Education Diploma with 4 years of relevant experience.
• 6+ years of experience in customer-focused, financial services, data entry, or order management roles requiring attention to detail.
• 2+ years in process improvement, system administration, automation, vendor management, leadership, order management or resolution or technical writing.
• Proficiency with Microsoft Word, Excel, and Power Point, Internet navigation, Email usage, and other software programs.
• Authorization to work in the United States without sponsorship.

Responsibilities

• Leads and supports various projects that require independent judgement on process, approach, and methodology in providing deliverables that inform department decisions and strategy.
• Works with vendors to enhance processes, answer questions, track roster and progress of initiatives.
• Collaborates with department leadership and various stakeholders to improve automation of processes.
• Collects, clarifies, and translates business requirements into documentation and conceptual design by using appropriate tools and models.
• Collaborates cross-functionally on workflows that impact Order Management, such as optimization projects, new product launches, and provides continued support for current products.
• Proactively makes process efficiency and effectiveness recommendations and serves as a mentor to others on the team and vendors by answering questions and providing problem solving guidance.
• Initiates and completes complex analysis and audit in applicable systems and processes, especially in pre-shipment processes and work queues.
• Maintains and updates the order management centralized storage for documentation, and FAQ’s to ensure Associates have all the tools they need to provide our patients with a seamless, world class experience.
• Researches, plans, and implements innovative solutions to technical challenges facing the Order Management Team in collaboration with other departments when appropriate.
• Partners with leadership to identify opportunities for training content improvement.
• Acts as a subject matter expert in order entry and order issue resolution for the Order Management Team to enhance products and processes.
• Collaborate with the IT team to recommend optimization of automation and workflows.
• Creates and presents training materials, as needed, for process changes and knowledge base management.
• Documents information according to the SOPs.
• Recommends changes to workflows to ensure efficiency and accuracy with all revenue cycle functions to fuel analytical reporting.
• Effective verbal and written English communication skills.
• Ability to interact and build strong working relationships with customers, vendors, and peers, at all levels of the organization.
• Ability to work in a team environment and adapt to changing workload and circumstances effectively; able to respond to new information quickly.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company’s Quality Management System policies and procedures.
• Regular and reliable attendance.
• Ability to work on a designated schedule.
• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
• Ability to travel 5% of working time away from work location, may include overnight/weekend travel.

Skills

Customer focus

Attention to detail

Leadership

Education

Bachelor’s degree in Business Administration or Education

High School Degree/GED with 4 years relevant experience

Tools

Microsoft Word

Excel

PowerPoint

Internet navigation

Email usage

Job description

Abbott Laboratories in the United States is seeking an Order Management Analyst with expertise in laboratory order entry and issue resolution. You will collaborate with IT, Finance, Patient Access, Patient Financial Services, and vendors to document requirements and translate them into design solutions.

You will analyze key operational measures, develop target performance metrics, maintain SOPs, and support pre-shipment processes while ensuring a world-class patient experience.