Order Management Specialist

Capital Brands Distributions, LLC.; Los Angeles (CA); In loco; USD 55.000 - 85.000; Tempo pieno

Descrizione del lavoro

Capital Brands in Los Angeles is seeking an Order Management Specialist to oversee the end-to-end order-to-delivery process for retail and distributor customers. You will be the link between customers, sales reps, and warehouse, supply chain, and finance teams, ensuring accurate order entry, quick resolution of exceptions, and timely shipments.

You will manage purchase orders, monitor open and backordered orders, handle returns and claims, and provide regular order-status and service-level

Competenze

• High school diploma with relevant experience, or a Bachelor’s degree in Business Administration, Supply Chain Management, or Finance.
• 2+ years in order management, customer service, supply chain, or sales operations, preferably in consumer packaged goods (CPG) or retail distribution.
• Accuracy in order entry and validation across a high volume of accounts.
• Manages a high-volume account portfolio and shifting priorities.
• Resolves exceptions and discrepancies under tight seasonal and promotional deadlines.
• Clear verbal and written communication with customers, sales, and cross-functional teams.

Mansioni

• Enter, review, and validate customer purchase orders received via manual entry, EDI, B2B portals, or eCommerce platforms in the ERP system.
• Monitor and clear daily order exceptions, including credit holds, pricing mismatches, compliance flags, and inventory allocations.
• Partner with sales, warehouse/distribution, production/supply chain, transportation, and finance teams to prioritize shipments and align demand with available inventory.
• Monitor open, backordered, and unshipped orders, and coordinate with carriers and freight forwarders to ensure timely delivery.
• Serve as the main point of contact for retail buyers, distributors, and internal sales reps on order status, backorders, delivery schedules, pricing questions, and escalations.
• Process return merchandise authorizations (RMAs), shipping discrepancies, and quality or warranty claims.
• Track KPIs such as first-response time, order-entry accuracy, and aged-order backlog. Produce daily and weekly order-status, inventory position, and service-level reports. Adhere to company commercial and financial policies.

Conoscenze

Accuracy in order entry

High-volume account management

Issue resolution

Clear communication

Formazione

Bachelor’s degree in Business Administration, Supply Chain Management, or Finance

High school diploma with relevant experience

Descrizione del lavoro

Company Overview

At Capital Brands, we make healthy living simple, accessible, and genuinely enjoyable. Founded in 2003 and headquartered in Los Angeles California, we’re the company behind nutribullet®—the world’s #1 personal blender brand—and the iconic magic bullet®. From our early innovations to today’s growing lineup of blenders, juicers, and kitchen appliances, our mission has stayed the same: help people bring fresh, nutritious food into their everyday lives.

We believe eating healthy has the power to transform how people feel, work, and live. That’s why we design products that are easy to use, easy to clean, and easy to fit into any home. Whether it’s a powerful nutribullet® smoothie or a quick creation with the magic bullet®, our products are built to inspire healthier choices through simplicity.

Our culture is grounded in innovation, creativity, and accessibility—and supported globally by De’Longhi Group who acquired Capital Brands in 2020 with the purpose to enhance the portfolio with a strong US brand with tremendous opportunity for global growth. Together, we’re bringing nutribullet to more homes around the world and expanding faster than ever.

If you’re passionate about enhancing lives through healthier living and want to be part of a collaborative, forward-thinking, passionate team, you’ll feel right at home at Capital Brands.

General Role Description

We are seeking an Order Management Specialist to manage the end-to-end order-to-delivery process for our retail and distributor customers. In this role, you act as the vital link between our customers, sales representatives, and our warehouse, supply chain, and finance teams, ensuring orders are entered accurately, exceptions are resolved quickly, and shipments arrive on time. With an understanding of our customers’ business and the pace of the CPG market, including seasonal and promotional deadlines, you will process purchase orders, monitor open and backordered orders, handle returns and claims, and provide regular order-status and service-level reports. You will be the go-to person for order status, delivery, and account questions.

Key Responsibilities

• Enter, review, and validate customer purchase orders received via manual entry, EDI, B2B portals, or eCommerce platforms in the ERP system.


• Monitor and clear daily order exceptions, including credit holds, pricing mismatches, compliance flags, and inventory allocations.


• Partner with sales, warehouse/distribution, production/supply chain, transportation, and finance teams to prioritize shipments and align demand with available inventory.


• Monitor open, backordered, and unshipped orders, and coordinate with carriers and freight forwarders to ensure timely delivery.


• Serve as the main point of contact for retail buyers, distributors, and internal sales reps on order status, backorders, delivery schedules, pricing questions, and escalations.


• Process return merchandise authorizations (RMAs), shipping discrepancies, and quality or warranty claims.


• Track KPIs such as first-response time, order-entry accuracy, and aged-order backlog. Produce daily and weekly order-status, inventory position, and service-level reports. Adhere to company commercial and financial policies.

Education and Experience

• High school diploma with relevant experience, or a Bachelor’s degree in Business Administration, Supply Chain Management, or Finance.


• 2+ years in order management, customer service, supply chain, or sales operations, preferably in consumer packaged goods (CPG) or retail distribution.

Skills and Competencies

• Accuracy in order entry and validation across a high volume of accounts.


• Manages a high-volume account portfolio and shifting priorities.


• Resolves exceptions and discrepancies under tight seasonal and promotional deadlines.


• Clear verbal and written communication with customers, sales, and cross-functional teams.