Order Management Leader — Customer Experience & Team Growth

Barry-Wehmiller Companies Inc.; St. Louis (MO); On-site; USD 75,000 - 95,000; Full time

Job summary

Barry-Wehmiller Companies Inc. is seeking an Order Management Leader based in St. Louis, MO. This role involves leading a high-performing team focused on enhancing customer satisfaction and improving order management processes.

Key responsibilities include developing strategies for customer engagement, overseeing the resolution of complex issues, and measuring service performance. Candidates should have 5+ years of customer service leadership experience and a bachelor’s degree in a related field.

Join us in building a customer-centric culture!

Qualifications

• 5+ years of experience in customer service leadership within a manufacturing or service-based industry.
• Strong leadership skills with a proven ability to build and manage high-performing teams.
• Experience with customer analytics and service improvement initiatives.

Responsibilities

• Lead a team that delivers order intake and customer support.
• Implement strategies to enhance customer experience and drive satisfaction.
• Ensure prompt handling of customer inquiries and complaints.

Skills

Leadership

Problem-solving

Communication

Customer Service

Education

Bachelor’s degree in business or related field

Tools

CRM systems

Data analytics

Job description

Barry-Wehmiller Companies Inc. is seeking an Order Management Leader based in St. Louis, MO. This role involves leading a high-performing team focused on enhancing customer satisfaction and improving order management processes.

Key responsibilities include developing strategies for customer engagement, overseeing the resolution of complex issues, and measuring service performance. Candidates should have 5+ years of customer service leadership experience and a bachelor’s degree in a related field.

Join us in building a customer-centric culture!