Director of Global Dynamics 365 Services

Barry-Wehmiller Companies Inc.; St. Louis, Northern (MO, KY); Hybrid; USD 170,000 - 210,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401k match

Job summary

Barry-Wehmiller Companies Inc. seeks a Director of Enterprise Dynamics Services in St. Louis, MO. You will lead a global team delivering Tier 1–4 support for Microsoft Dynamics F&O and CE, mentor staff, and drive standardization of Dynamics usage across the organization.

You will partner with architecture and business applications, manage external providers, and implement training and KPIs to elevate service quality and user satisfaction.

Qualifications

• 10 years ERP-related experience.
• 5+ years leading a customer-facing support org for a multi-site multinational.
• Experience with external managed services and building internal teams.
• Experience collaborating across teams to deliver customer-focused support.

Responsibilities

• Lead global Enterprise Dynamics Services team for D365 F&O and CE.
• Manage ticketing, escalations, and service delivery with internal and external providers.
• Develop knowledge base, training, and KPIs to improve service quality.
• Coordinate testing, changes, and upgrades with Change Control and Exec Automats.

Skills

Coaching

Team leadership

Problem solving

Analytical skills

Customer service

Education

Bachelor’s degree in business administration / CS / IS

Tools

Microsoft Dynamics 365

Power Platform

MS ecosystem knowledge

Job description

Barry-Wehmiller Companies Inc. seeks a Director of Enterprise Dynamics Services in St. Louis, MO. You will lead a global team delivering Tier 1–4 support for Microsoft Dynamics F&O and CE, mentor staff, and drive standardization of Dynamics usage across the organization.

You will partner with architecture and business applications, manage external providers, and implement training and KPIs to elevate service quality and user satisfaction.