Order Management Leader — Concrete Accessories

Barry-Wehmiller Companies Inc.; United States; On-site; USD 80,000 - 100,000; Full time

Job summary

Barry-Wehmiller Companies Inc. is seeking an Order Management Leader to enhance customer experience and lead a high-performing team. This role involves developing strategies for customer satisfaction, managing inquiries, and improving service processes. Candidates should have a strong background in customer service leadership with effective communication skills and experience with CRM systems. Join us in building a customer-centric culture within a global manufacturing organization.

Qualifications

• 5+ years of experience in customer service leadership within a manufacturing, industrial, or service-based industry.
• Strong leadership skills with a proven ability to build and manage high-performing teams.
• Excellent problem-solving, communication, and conflict-resolution skills.

Responsibilities

• Lead a team delivering exceptional customer service.
• Develop and implement strategies to enhance customer experience.
• Ensure prompt handling of customer inquiries and complaints.

Skills

Leadership skills

Problem-solving

Communication

Conflict-resolution

Education

Bachelor’s degree in business, Customer Service, Communications, or related field

Tools

CRM systems

Data analytics

Job description

Barry-Wehmiller Companies Inc. is seeking an Order Management Leader to enhance customer experience and lead a high-performing team. This role involves developing strategies for customer satisfaction, managing inquiries, and improving service processes. Candidates should have a strong background in customer service leadership with effective communication skills and experience with CRM systems. Join us in building a customer-centric culture within a global manufacturing organization.