Customer Service Leader: Coach Teams & Drive Transformation

Copeland LP; St. Louis (MO); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision coverage

401(k) plan

Flexible time off

Job summary

Copeland LP in St. Louis, MO, is seeking a Customer Service Manager to lead multiple customer-facing teams and drive service excellence. You will partner with Sales, Operations, Supply Chain, Technical Support and Manufacturing to ensure a positive customer experience and ease of doing business.

This hands-on leader will coach staff, manage escalations, and guide process improvements while supporting ERP implementations and system migrations across geographically dispersed locations.

Qualifications

• Bachelor's degree preferred; High School Diploma or GED required.
• 5+ years in customer service, customer support, or related experience.
• 3+ years of people leadership with coaching, development and performance management.
• Proven experience leading teams in a fast-paced environment.
• Proficiency with Microsoft Excel.

Responsibilities

• Lead, coach, and develop customer service professionals across multiple locations.
• Oversee day-to-day customer service activities and escalate issues to resolution.
• Drive process improvements and standardization across teams and locations.
• Monitor metrics and analyze trends to inform leadership decisions.
• Partner with Sales, Supply Chain, Manufacturing, Technical Support and Operations.

Skills

People leadership

Cross-functional collaboration

Problem solving

Education

Bachelor's degree preferred

High School Diploma or GED required

Tools

Excel

Salesforce

Job description

Copeland LP in St. Louis, MO, is seeking a Customer Service Manager to lead multiple customer-facing teams and drive service excellence. You will partner with Sales, Operations, Supply Chain, Technical Support and Manufacturing to ensure a positive customer experience and ease of doing business.

This hands-on leader will coach staff, manage escalations, and guide process improvements while supporting ERP implementations and system migrations across geographically dispersed locations.