Order Management Lead — End-to-End Fulfillment

Midea Group; Parsippany-Troy Hills (NJ); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K plan

Job summary

Midea America Corp. is seeking an Assistant Manager Order Management to oversee the end-to-end order fulfillment process.

This role connects customers with sales, planning, procurement, manufacturing, logistics, and customer service to optimize order performance and satisfaction. Responsibilities include managing order entry through delivery, improving visibility, and driving KPI improvements such as on-time delivery and order fill rate.

Qualifications

• Bachelor's degree in SCM or related field.
• 5+ years of experience in supply chain, order management, customer operations, or logistics.
• Experience with ERP systems (SAP, Oracle, Microsoft Dynamics, etc.).
• Analytical and problem-solving skills.
• Strong communication and stakeholder management abilities.

Responsibilities

• Oversee end-to-end order management from entry to delivery.
• Ensure timely processing, validation, scheduling, and fulfillment of orders.
• Monitor order status and resolve delivery issues.
• Establish and maintain order management policies and service standards.
• Serve as escalation point for complex order issues and improve customer experience.
• Coordinate with Sales and Customer Service to communicate delivery risks and solutions.
• Partner with Demand Planning, Procurement, Production, and Logistics to align supply with demand.
• Monitor inventory and coordinate allocation during constraints.
• Support S&OP activities with order and fulfillment insights.
• Develop and track KPIs (OTD, fill rate, perfect order, etc.).
• Ensure data integrity within ERP/order systems; lead system enhancements and reporting.

Skills

Analytical skills

Communication

Stakeholder management

Problem-solving

Leadership

Education

Bachelor's degree in Supply Chain Management, Business Administration, Operations Management, Logistics, or related field

Tools

SAP

Oracle

Microsoft Dynamics

Job description

Midea America Corp. is seeking an Assistant Manager Order Management to oversee the end-to-end order fulfillment process.

This role connects customers with sales, planning, procurement, manufacturing, logistics, and customer service to optimize order performance and satisfaction. Responsibilities include managing order entry through delivery, improving visibility, and driving KPI improvements such as on-time delivery and order fill rate.