Order Management & Fulfillment Specialist

Tramontina; Sugar Land (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Tramontina in Sugar Land, TX, is seeking an Order Management Representative to oversee the full order lifecycle, coordinating with production, inventory, and logistics to ensure accurate, on-time fulfillment.

The role emphasizes proactive communication with customers, meticulous records, and regular reporting to management. Candidates should have experience in order management or customer service within manufacturing, strong Excel skills, and attention to detail.

Qualifications

• Experience in order management, customer service, or related admin role in manufacturing/supply chain.
• Proficiency with order management systems and Excel.
• Attention to detail and organizational skills to manage multiple orders.
• Excellent written and verbal communication with customers and internal teams.

Responsibilities

• Enter customer orders into the system accurately and completely.
• Coordinate with production, inventory, and logistics to confirm availability and delivery schedules.
• Proactively communicate order status, delays, or changes to customers.
• Resolve discrepancies with relevant departments (pricing, availability, shipments).
• Collaborate with shipping/receiving to ensure orders are properly processed.
• Prepare/update shipping and freight logs for large accounts and cost analyses if applicable.
• Ensure all PO components are processed within SLAs and documentation is complete.
• Research claims/short payments with AR; verify deliveries; investigate shortages with inventory.
• Maintain detailed order records for audits and reporting; generate trend reports.
• Contribute to continuous improvement by sharing feedback on order management processes.
• Other duties as needed.

Job description

Tramontina in Sugar Land, TX, is seeking an Order Management Representative to oversee the full order lifecycle, coordinating with production, inventory, and logistics to ensure accurate, on-time fulfillment.

The role emphasizes proactive communication with customers, meticulous records, and regular reporting to management. Candidates should have experience in order management or customer service within manufacturing, strong Excel skills, and attention to detail.