Order Management & Customer Support Pro (SAP)

Arkema SA; Radnor (Delaware County); On-site; USD 65,000 - 90,000; Full time

Job summary

Arkema Inc. is seeking a Customer Service specialist responsible for Sales Order Management, customer satisfaction, and supporting revenue. You will work in a team interfacing with plants, Logistics, Credit, Accounts Receivable, Regulatory, and other Arkema departments to ensure timely order handling.

The role emphasizes processing 2,000+ orders per year, SAP master data management, pricing information, and driving on-time shipping, credits/debits, and process improvements within ISO guidelines.

Qualifications

• Bachelor’s degree or equivalent experience in customer service.
• 3–5 years with Bachelor’s or 6+ years without Bachelor’s in customer service.
• Proficiency in Word, Excel and PowerPoint.
• Customer order processing in an enterprise system; SAP preferred.

Responsibilities

• Order management for 2,000+ orders per year; orders entered and acknowledged within 24 hours; SAP master data and pricing support.
• Resolve customer issues; manage complaints; monitor residuals, credits/debits, and timely resolutions.
• Participate in required ISO training; support team development and training efforts.
• Identify and assist with ISO procedures and cross-functional supply chain activities; attend S&OP meetings.

Skills

Customer service

Order processing

Communication

Team collaboration

Education

Bachelor’s Degree in Business, Engineering or Supply Chain

Tools

SAP

Microsoft Word

Microsoft Excel

PowerPoint

SAP BW

Job description

Arkema Inc. is seeking a Customer Service specialist responsible for Sales Order Management, customer satisfaction, and supporting revenue. You will work in a team interfacing with plants, Logistics, Credit, Accounts Receivable, Regulatory, and other Arkema departments to ensure timely order handling.

The role emphasizes processing 2,000+ orders per year, SAP master data management, pricing information, and driving on-time shipping, credits/debits, and process improvements within ISO guidelines.