Order Management & Customer Experience Specialist

Nutanix; Royal Pines (NC); On-site; USD 71,000 - 105,000; Full time

Job summary

Eaton’s ES AMER ARS PDCAD division seeks a Customer Service Representative at the Arden, NC facility. The role focuses on order management, scheduling, and shipment/invoicing while maintaining customer satisfaction and on-time performance.

Extensive collaboration with engineering, materials and marketing supports total quality objectives. The position demands a bachelor’s degree and at least 3 years of manufacturing experience, with SAP, Vista, AS400, and MS Office proficiency being highly

Qualifications

• Bachelor’s degree required.
• Minimum 3 years of experience in manufacturing environment preferred.

Responsibilities

• Manage order entry, order flow, and invoicing.
• Coordinate with engineering, materials and shipping to ensure on-time delivery.
• Provide customer support and respond to inquiries about order status and warranties.
• Lead process improvements to optimize cycle time and production scheduling.

Education

Bachelor’s degree

Tools

SAP

Vista

AS400

Excel

MS Office

Job description

Eaton’s ES AMER ARS PDCAD division seeks a Customer Service Representative at the Arden, NC facility. The role focuses on order management, scheduling, and shipment/invoicing while maintaining customer satisfaction and on-time performance.

Extensive collaboration with engineering, materials and marketing supports total quality objectives. The position demands a bachelor’s degree and at least 3 years of manufacturing experience, with SAP, Vista, AS400, and MS Office proficiency being highly