Manufacturing Customer Service & Order Coordinator

Eaton; Royal Pines (NC); On-site; USD 71,000 - 105,000; Full time

Job summary

Eaton in Arden, NC is seeking a Customer Service Representative to manage orders, coordinate production loading, and ensure on‑time delivery. The role emphasizes customer relations, order entry, and warranty resolution in a manufacturing setting.

Qualifications include a Bachelor’s degree and at least 3 years of manufacturing experience. Proficiency in SAP, Vista, AS400, and Excel is preferred. Relocation is not offered and candidates must reside within 75 miles of Arden, NC.

Qualifications

• Bachelor’s degree required.
• Minimum 3 years of experience in a manufacturing environment.
• Reside within a 75-mile radius of Arden, NC; no relocation offered.
• No immigration sponsorship or work authorization assistance.

Responsibilities

• Recommend, plan, implement and coordinate a variety of order management activities.
• Communicate customer needs to other departments and track order status.
• Plan and schedule manufacturing workload to meet customer requirements and production capacity.
• Administer order entry, flow, scheduling, shipping and invoicing.
• Provide guidance to other functions to support total quality and on‑time performance.
• Resolve warranty issues and coordinate investigations with engineering and manufacturing.

Skills

Customer service

Order management

Scheduling

Communication

Team coordination

Education

Bachelor’s degree

Tools

SAP

Vista

AS400

Excel

Job description

Eaton in Arden, NC is seeking a Customer Service Representative to manage orders, coordinate production loading, and ensure on‑time delivery. The role emphasizes customer relations, order entry, and warranty resolution in a manufacturing setting.

Qualifications include a Bachelor’s degree and at least 3 years of manufacturing experience. Proficiency in SAP, Vista, AS400, and Excel is preferred. Relocation is not offered and candidates must reside within 75 miles of Arden, NC.