Order Management Coordinator

Ex-MilitaryCareers.com USA; Romeoville (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking an Order Management Coordinator to oversee order processing and ensure timely delivery. The role involves liaising with various departments, managing customer requests, and generating reports. Ideal candidates will have strong communication and organizational skills, with a focus on customer service. This position offers competitive pay and a range of benefits, including paid time off and health insurance.

Benefits

Paid Time Off

Medical Plans

Dental Insurance

Vision Insurance

Tuition Reimbursement

401k with excellent employer match

Wellness Incentive Program

Employee Assistance Program

11 Paid Holidays

Health Savings and Spending Accounts

Qualifications

• Proven experience in Order Management or customer service.
• Bilingual preferred.
• Self-motivated and highly organized.

Responsibilities

• Manage incoming requests via phone and email.
• Review, revise, and manage orders.
• Generate reports to support decision makers.

Skills

Communication

Organizational Skills

Interpersonal Skills

Time Management

Analytical Skills

Leadership

Education

High school diploma or equivalent

Associate/Bachelor's degree

Tools

Microsoft Office Suite

Order Management Systems

Job description

Responsibilities / Tasks

Order Management Coordinator is responsible for managing projects assigned; From entering or releasing orders, following up on part(s) availability, handling emails and phone calls, ensuring orders are sent to production, purchasing, and to the warehouse for delivery or shipped from vendors or plants, through to invoicing. Order Management Coordinator will handle discrepancies with orders. Keep the dealer informed of the progress. Liaison between the dealer, sales/project manager, purchasing, production/manufacturing, and the warehouse. They are also part of a team making up the Customer Service Department and will be expected to take on tasks for the department.

• Manage incoming requests via phone, email, etc. in a timely manner

• Review, revise, release and manage orders/parts as required

• Order related billing

• Work with accounting and finance to issue downpayment requests and release orders based on credit worthiness

• Work with purchasing and production planning to schedule orders based on lead times and production time slot availability and customer requirements

• Meet customer and manager expectations by utilizing effective time management, staying current with latest information, taking ownership of tasks to completion, and following up

• Interface with purchasing and/or the warehouse on orders and deliveries, including expedited processing for urgent requests

• Communicate with key stakeholders for changes on orders that may impact expected and requested delivery and install dates

• Work with other departments (purchasing, logistics, accounting, sales, etc.) in a timely and professional manner

• Balances open tasks with other support priorities within the team or department when known

• Generate reports to support decision makers and process improvement initiatives

• Other tasks and assignments as assigned

Your Profile / Qualifications

The typical base pay range for this position at the start of employment is expected to be between $31 - $33 per hour. GEA Group has different base pay ranges for different work locations within the United States.

The pay range is not a guarantee of compensation or salary. The estimated range is the budgeted amount for the position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons. You may be eligible for additional rewards, such as discretionary bonus (based on eligibility) and/or equity awards.

Education and Skills:

• High school diploma or equivalent; associate/bachelor's degree or equivalent experience in related field

• Excellent verbal and written communication skills

• Excellent organizational skills and attention to detail

• Excellent interpersonal and customer service skills

• Excellent time management skills with a proven ability to meet deadlines

• Strong analytical and problem-solving skills

• Strong leadership skills

• Ability to prioritize tasks and to delegate them when appropriate

• Self-motivated and highly organized

• Ability to work both independently and collaboratively within a team environment

• Proficiency in data entry, order management systems, and Microsoft Office Suite

• Ability to function well in a high-paced and at times stressful environment

• Bilingual preferred

• Proven experience in Order Management, customer service, or a related role

Working at GEA Group has significant benefits!

• 11 Paid Holidays
• PTO - Paid Time Off
• Medical Plans
• Dental Insurance
• Vision Insurance
• Health Savings and Spending Accounts
• Tuition Reimbursement
• 401k with excellent employer match
• Wellness Incentive Program
• Employee Assistance Program

GEA Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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