Order Management Coordinator

ObjectWin Technology; Chicago (IL); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Order Management Coordinator to join their dynamic team in Chicago. This role is pivotal in ensuring customer satisfaction by managing the entire order process from submission to delivery. You will work closely with various departments, ensuring that orders are accurate and delivered on time, while also identifying opportunities for efficiency improvements. If you have a passion for customer service and thrive in a fast-paced environment, this is an exciting opportunity to make a meaningful impact in the Food and Beverage sector.

Qualifications

• Strong customer service skills with a focus on order accuracy.
• Ability to identify and resolve order and inventory issues.

Responsibilities

• Manage customer orders from receipt to delivery, ensuring accuracy.
• Monitor customer service KPIs and report on performance.

Skills

Customer Service

Order Management

Problem-Solving

Communication

Logistics Coordination

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

Job Title: Order Management Coordinator

Location: Chicago, IL 60661

Duration: 3+ Months Contract

Job Description

The OMC is responsible for coordinating and executing all base-line activities surrounding the processing of customer orders from the time of order submission to the point our product reaches the customer. The OMC will work in a team-based environment dedicated to one or a group of accounts to ensure we meet our customer commitments.

1. Management of all orders from receipt through delivery to customer warehouse and distribution centers. Ensure the highest level of customer service.
2. Responsible for order accuracy by ensuring the right products are ordered, prices, deals, allowances, method of shipment, and shipping platform are applied to the order, and adequate lead time is given to ensure on-time delivery to the customer.
3. Identify and resolve customer order and inventory replenishment issues within the scope and authority of the position.
4. Monitor and report baseline customer service key performance indicators (KPI).
5. Maintain active involvement in the execution and follow-through of sales/shipping programs.
6. Identify logistics cost reduction opportunities and customer service efficiency improvements and escalate to the appropriate function.
7. Communicate with customer finance services (CFS), sales, distribution centers (DC), and customers related to order management.
8. Execute merchandise return, dump, and donate as necessary.
9. Due to the ever-changing environment of our customers and the Food and Beverage organization, OPC responsibilities may change as a result of the business needs, and are not limited to this job description.