Order Management Coordinator

Kelly; Charleston (WV); On-site; USD 22,000 - 30,000; Full time

Job summary

Kelly is seeking four Sales Support Associates to join a newly created department supporting the sales and operations teams. This role provides administrative support to ensure customer orders move smoothly through fulfillment, with training on-site and potential for one work-from-home day after several months.

The position requires a high school diploma or GED, strong attention to detail, Excel proficiency, and excellent communication. Oracle experience is a plus, with training provided.

Qualifications

• High school diploma or GED required.
• Previous administrative, customer service, order entry, or sales support experience preferred.
• Strong attention to detail and organizational skills.
• Comfortable working with Microsoft Excel for basic data entry and tracking.
• Excellent written and verbal communication skills. Oracle experience is a plus but not required (training provided).
• Ability to manage multiple priorities in a fast-paced environment.
• Reliable, dependable, and able to work independently as well as part of a team.

Responsibilities

• Provide administrative support to the Sales Support team.
• Track customer orders and ensure documentation is complete and accurate.
• Monitor packaging status, proof of delivery (POD), and material test reports.
• Review order information and verify that documentation matches shipment details.
• Follow up with warehouse personnel over email regarding open orders or delayed shipments.
• Learn to navigate Oracle to review order history and determine what has and has not shipped.
• Update and maintain Excel spreadsheets with order status and basic tracking information.
• Make minor edits and updates to customer order documentation as needed.
• Communicate professionally with internal departments to resolve order questions and maintain workflow.
• Assist in ensuring orders move efficiently through the fulfillment process.
• Perform additional administrative duties as assigned.

Skills

Attention to detail

Organizational skills

Written and verbal communication

Excel data entry

Multi-tasking

Teamwork and independence

Education

High school diploma or GED

Tools

Oracle

Job description

Order Management Coordinator / Sales Support Associate (Contract – 6 + Months)

Administrative Role

Order Management Coordinator / Sales Support Associate (Contract – 6 + Months)
Administrative Role
Schedule: Monday – Friday, 8:00 AM – 4:45 PM
Pay Rate: $19.00/hour
Duration: 6-months + contract
Start Date: ASAP
Location: 100% on site – Charleston, WV

Position Summary

We are seeking four Sales Support Associates to join a newly created department supporting the sales and operations teams. This role is primarily focused on providing administrative support behind the scenes to ensure customer orders move smoothly through the fulfillment process. The ideal candidate is detail-oriented, organized, and enjoys tracking information, following up on open items, and communicating with internal teams. This is a fully onsite position during the initial training period. After several months, employees may become eligible for one work-from-home day per week based on performance and business needs.

Key Responsibilities

• Provide administrative support to the Sales Support team.
• Track customer orders and ensure documentation is complete and accurate.
• Monitor packaging status, proof of delivery (POD), and material test reports.
• Review order information and verify that documentation matches shipment details.
• Follow up with warehouse personnel over email regarding open orders or delayed shipments.
• Learn to navigate Oracle to review order history and determine what has and has not shipped.
• Update and maintain Excel spreadsheets with order status and basic tracking information.
• Make minor edits and updates to customer order documentation as needed.
• Communicate professionally with internal departments to resolve order questions and maintain workflow.
• Assist in ensuring orders move efficiently through the fulfillment process.
• Perform additional administrative duties as assigned.

Qualifications

• High school diploma or GED required.
• Previous administrative, customer service, order entry, or sales support experience preferred.
• Strong attention to detail and organizational skills.
• Comfortable working with Microsoft Excel for basic data entry and tracking.
• Excellent written and verbal communication skills.Ability to learn new systems; Oracle experience is a plus but not required (training provided).
• Ability to manage multiple priorities in a fast-paced environment.
• Reliable, dependable, and able to work independently as well as part of a team.

Work Environment

• Fully onsite during training.
• Interviews will be conducted onsite.

Relevant Prior Job Titles

Administrative Titles

• Logistics Coordinator
• Administrative Coordinator
• Administrative Support Specialist
• Administrative Support Coordinator
• Operations Administrative Assistant
• Business Support Coordinator
• Office Support Coordinator

Customer Order / Logistics Titles

• Customer Order Coordinator
• Customer Order Specialist
• Order Fulfillment Coordinator
• Logistics Support Coordinator
• Order Tracking CoordinatorShipping Documentation Coordinator
• Customer Operations Coordinator
• Order Administration Specialist

Operations Titles

• Operations Coordinator
• Operations Support Specialist
• Operations Assistant
• Operations Administrator
• Business Operations Coordinator

If You Want to Keep "Sales"

If the department reports into Sales but the work isn't sales-related:

• Sales Operations Coordinator
• Sales Operations Support Specialist
• Sales Administration Coordinator
• Sales Operations Assistant

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work‑related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short‑term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Get a complete career fit with Kelly®.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI‑powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.