Operations Coordinator

Flow Control Group; Loves Park (IL); On-site; USD 73,874,000 - 105,214,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) matching

Paid time off

Parental leave

Wellness resources

Employee ownership programs

Job summary

Tek-Matic, part of Flow Control Group, is seeking a Commercial Operations Coordinator to manage the daily flow of orders, quotes, purchasing, and invoicing. This role acts as the liaison between customers, vendors, sales, warehouse, and finance to ensure accurate and timely fulfillment.

The ideal candidate is highly organized, detail-oriented, and able to take ownership of recurring operational tasks with minimal supervision in a busy industrial setting.

Qualifications

• Experience in customer service, order management, or related coordination roles.
• Strong attention to detail and ability to manage quotes, orders, and invoices.
• Clear written and verbal communication in a professional, service-oriented manner.

Responsibilities

• Prepare and coordinate quotes and routine pricing for industrial customers.
• Serve as main contact for customer service requests and day-to-day order questions.
• Enter customer orders accurately and support backlog and status updates.
• Coordinate customer onboarding and maintain account information and setup.
• Process RMAs, returns, and related follow-up with customers/vendors.
• Support pricing and terms administration with the broader team.
• Manage routine purchasing activity and issue vendor purchase orders.
• Coordinate vendor onboarding and documentation; assist receiving and invoicing workflows.
• Provide warehouse support to resolve order or fulfillment issues.
• Maintain routine compliance documents and administrative records.

Skills

Customer service

Order management

Purchasing

Sales support

Office operations

Coordination

Education

Bachelor's in finance or business

Tools

ERP system

Excel

Outlook

Job description

About Us

Tek-Matic is an industrial automation and controls distribution company within the Flow Control Group network. We specialize in technically oriented automation products and engineered solutions, delivering expertise and responsive service to industrial customers in our market territory.

Visit our Website: tekmatic.com

Responsibilities & Qualifications

Summary

The Commercial Operations Coordinator supports the day-to-day flow of customer orders, supplier purchases, quoting, receiving, invoicing, and general office operations. This role serves as a key coordination point between customers, vendors, sales, warehouse, and finance to help ensure orders move accurately and efficiently from quote through fulfillment.

The ideal candidate is highly organized, responsive, comfortable managing multiple priorities, and able to take ownership of recurring operational tasks with minimal supervision.

Key Responsibilities

Customer Service, Quoting & Order Management

• Prepare and coordinate industrial customer quotes, including routine pricing and order-related follow-up.
• Serve as a primary point of contact for industrial customer service requests and day-to-day order questions.
• Enter customer orders accurately and support backlog management, order status updates, and internal follow-up.
• Coordinate customer onboarding and maintain required customer account information, documentation, and setup.
• Process and coordinate RMAs, returns, and related customer/vendor follow-up.
• Support customer pricing and terms administration in coordination with the broader team.

Purchasing, Receiving & Vendor Coordination

• Manage routine industrial purchasing activity and issue vendor purchase orders.
• Coordinate vendor onboarding and maintain vendor setup information and required documentation.
• Support receiving and invoicing workflows, including matching incoming activity to orders and escalating discrepancies.
• Provide warehouse support as needed to help resolve order, receiving, or fulfillment issues.
• Coordinate office supply purchasing and other routine operational purchases.
• Support shared purchasing responsibilities for lab automation activity when required.

Administrative, Compliance & Office Support

• Own recurring general administrative support tasks that keep the office and commercial workflow moving.
• Manage incoming and outgoing mail and route items to the appropriate team members.
• Maintain routine compliance documentation, forms, registrations, and administrative records as assigned.
• Assist with basic operational reporting, data entry, document organization, and follow-up items.
• Coordinate across sales, finance, warehouse, and operations to resolve routine issues and prevent tasks from falling through the cracks.

Qualifications & Skills

• Prior experience in customer service, order management, purchasing, sales support, office operations, or a related coordination role preferred.
• Strong attention to detail and ability to accurately manage quotes, orders, purchase orders, invoices, and customer/vendor records.
• Clear written and verbal communication skills with a professional, service-oriented approach.
• Ability to manage multiple open items, prioritize effectively, and follow through without constant supervision.
• Comfort working in ERP/accounting systems, Microsoft Excel, Outlook, and other business software.
• Experience in industrial distribution, manufacturing, automation, or a technical B2B environment is a plus.

What Success Looks Like

• Customer and vendor requests are acknowledged and resolved promptly.
• Quotes, orders, purchase orders, receiving, and invoicing move through the business accurately and on time.
• Routine administrative and compliance responsibilities have clear ownership and do not require management follow-up.
• Sales, warehouse, finance, and operations teams have a reliable point person for day-to-day commercial coordination.

Education/Experience

• 3-5 years of experience in managing the operations of a small business
• Bachelor's in finance or business, or comparable experience

#tekmatic #manycompaniesoneteam #fcgcareers #flowcontrolgroup

Tek-Matic is proud to be part of Flow Control Group (FCG), a leading solutions provider of technically oriented products and services in flow control, fluid handling and process, industrial automation, and life sciences. Through its network of specialized companies across North America, FCG delivers mission-critical products, engineering expertise, and customer solutions to a wide range of industries.

Why Build a Career with Us?

Everyone’s an Owner of the Company

Because every team member contributes to Flow Control Group’s success, employees share in that success through a broad-based ownership program available across our portfolio companies.

Competitive Benefits

Enjoy a comprehensive benefits package that includes Medical, Dental, and Vision coverage, competitive 401(k) matching, paid time off, holidays, parental leave, wellness resources, and employee referral programs.

The Climb Financial Program

Your financial wellbeing matters. Through Flow Control Group’s Climb Financial Program, employees have access to tools and resources designed to support both immediate needs and long-term goals. Programs may include emergency assistance funds, earned wage access, financial coaching, low-cost loan options, retirement planning resources, and opportunities to build long-term wealth through employee ownership.

Training & Development

FCG University is available to all employees, offering access to more than 80,000 learning courses to help you build new skills and advance your career.

Career Growth Opportunities

With a growing network of brands across North America, Flow Control Group provides opportunities for advancement, cross‑functional experience, mentorship, and professional development in a supportive environment where your contributions make an impact.

Equal Opportunity Employer

Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected status.

Pay Transparency

Min: USD $31.25/Hr., Max: USD $31.25/Hr.