Inside Sales & Inventory Coordinator

Flow Control Group; Massachusetts; Hybrid; USD 36,000 - 43,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

401(k) matching

Paid time off & holidays

Job summary

Flow Control Group is seeking a detail-oriented Inside Sales & Inventory Coordinator in a hybrid role to support our sales pipeline, maintain pricing integrity, and monitor online portal inventory for accurate fulfillment.

You will coordinate with warehouse and purchasing teams, keep CRM up-to-date, and ensure smooth order processing from quote to delivery while delivering an exceptional customer experience.

Qualifications

• 2+ years in inside sales, order processing, inventory control, or e-commerce operations.
• Proficiency with inventory/ERP systems, CRM platforms, and e-commerce backends (Shopify, Magento, BigCommerce, or proprietary portals).
• Intermediate to advanced Excel skills (VLOOKUPs, basic formulas, data filtering).
• Clear, professional verbal and written communication with strong phone presence.
• Strong problem-solving and attention to detail for accurate data entry.

Responsibilities

• Handle inbound sales and customer support to support the inside sales pipeline.
• Generate price quotes and create/convert quotes to sales orders.
• Track shipments and provide delivery updates; resolve order issues promptly.
• Maintain CRM notes to ensure sales continuity across the team.
• Review and manage price sheets, dealer tiers, and promotional discounts.
• Monitor stock levels and coordinate with warehouse/purchasing for inventory alignment.
• Ensure portal inventory data stays synchronized with ERP systems.

Skills

Inside sales

Order processing

Customer service

Communication

Attention to detail

Problem-solving

Tools

Shopify

Magento

BigCommerce

ERP systems

CRM platforms

Excel

Job description

About Us

Compressor World specializes in providing a wide range of industrial air compressors and related equipment, including rotary screw, piston, gas-powered, and diesel-driven compressors, along with air dryers, filters, tanks, and monitoring equipment. We cater to industries needing efficient and reliable compressed air solutions, backed by expert support and customer consultation. Visit our Website: compressorworld.com

Why Build a Career with Us?

• Everyone’s an Owner of the Company: Because every team member contributes to Flow Control Group’s success, employees share in that success through a broad-based ownership program available across our portfolio companies.
• Competitive Benefits: Enjoy a comprehensive benefits package that includes Medical, Dental, and Vision coverage, competitive 401(k) matching, paid time off, holidays, parental leave, wellness resources, and employee referral programs.
• The Climb Financial Program: Your financial wellbeing matters. Through Flow Control Group’s Climb Financial Program, employees have access to tools and resources designed to support both immediate needs and long-term goals. Programs may include emergency assistance funds, earned wage access, financial coaching, low-cost loan options, retirement planning resources, and opportunities to build long-term wealth through employee ownership.
• Training & Development: FCG University is available to all employees, offering access to more than 80,000 learning courses to help you build new skills and advance your career.
• Career Growth Opportunities: With a growing network of brands across North America, Flow Control Group provides opportunities for advancement, cross-functional experience, mentorship, and professional development in a supportive environment where your contributions make an impact.

Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected status.

Responsibilities & Qualifications

Summary

We are seeking a detail-oriented, highly organized Inside Sales & Inventory Coordinator to join our team. In this hybrid operational and customer-facing role, you will support our inside sales pipeline, maintain brand pricing integrity across digital platforms, and monitor online portal inventory to ensure seamless order fulfillment and an exceptional customer experience.

Responsibilities

Inside Sales & Customer Support

• Inbound Sales Overflow: Field inbound customer calls, answer product inquiries, assess customer needs, and route high-value leads to senior account managers when appropriate.
• Quoting & Order Processing: Generate timely, accurate price quotes and proposals for standard and custom requests; convert approved quotes into active sales orders.
• Customer Service & Tracking: Serve as a reliable touchpoint for existing accounts; track shipments, provide transit and delivery updates, and promptly resolve order discrepancies, delays, or returns.
• Pipeline Support: Maintain clear call notes and customer communication logs within our CRM to ensure sales continuity across the team.

Brand Pricing Management

• Brand Price Governance: Review and manage standard price sheets, dealer tiers, and promotional discount structures across our active brand catalog.
• E-Commerce Alignment: Partner closely with the e-commerce team to guarantee price accuracy, ensure MAP (Minimum Advertised Price) compliance, and eliminate discrepancy errors between sales systems and web storefronts.
• Vendor & Brand Updates: Audit margin thresholds and implement price revisions promptly upon receiving manufacturer cost adjustments.

Inventory Control & Portal Management

• Stock Monitoring: Track online portal stock levels daily to identify low-stock items, backorders, and high-velocity SKUs.
• Fulfillment Coordination: Coordinate with warehouse and purchasing teams to align physical inventory availability with active e-commerce and wholesale demand.
• Portal Data Integrity: Keep online inventory counts synchronized between internal ERP/inventory software and external customer or partner portals to prevent overselling.

Qualifications

• Experience: 2+ years of experience in inside sales, order processing, inventory control, or e-commerce operations.
• Technical Skills:
  • Proficiency with inventory/ERP systems, CRM platforms, and e-commerce backends (e.g., Shopify, Magento, BigCommerce, or proprietary portals).
  • Intermediate to advanced Microsoft Excel skills (vlookups, basic formulas, data filtering).
• Communication: Clear, professional verbal and written communication skills with a strong phone presence.
• Problem-Solving: Proven ability to manage multi-step fulfillment tracking and handle customer service escalations with patience and tact.
• Attention to Detail: High accuracy in entering numeric data, price sheets, and part numbers under tight turnaround times.

Pay Transparency

Min: USD $26.44/Hr., Max: USD $31.25/Hr.