Order Management Analyst: Elevate Customer Experience

C.H. Robinson Company; Eden Prairie (MN); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

401(k) with company match

Employee Stock Purchase Plan

Paid time off

Job summary

C.H. Robinson Company is seeking an Order Management Analyst in Eden Prairie, MN. You will ensure flawless execution of the order process from placement to payment, handling high-volume tasks with a keen eye for detail and adaptability to shifting priorities.

Responsibilities include tracking shipments, managing exceptions, inventory reconciliation, invoicing, and proactive communication with customers and suppliers. Strong Excel skills and a collaborative, process-oriented mindset are essential.

Qualifications

• Minimum 1 year of customer service or account coordination experience.
• Proficient in Microsoft Excel; able to navigate multiple systems.
• Available to work flexible schedule including some weekends and holidays.
• High school diploma or equivalent.

Responsibilities

• Oversee and carry out order management tasks: tracking shipments, managing exceptions, inventory reconciliation, forecasting and replenishing stock, invoicing and reconciliation of claims and pricing.
• Resolve problems with service failures and orders not flowing through the automated system, using technology and process improvements to remove roadblocks.
• Build relationships with customers through excellent service, professional communication, and timely inquiries.
• Maintain item-level data in company systems (e.g., pack sizes, pricing, descriptions).
• Convey complex information to team members, customers, suppliers, and partners.
• Use reporting to enhance customer experience and drive operational improvements.
• Meet tactical and operational KPI targets.

Skills

Customer service

Account coordination

Excel

Flex schedule

Education

High school diploma

Tools

Excel Macros

Job description

C.H. Robinson Company is seeking an Order Management Analyst in Eden Prairie, MN. You will ensure flawless execution of the order process from placement to payment, handling high-volume tasks with a keen eye for detail and adaptability to shifting priorities.

Responsibilities include tracking shipments, managing exceptions, inventory reconciliation, invoicing, and proactive communication with customers and suppliers. Strong Excel skills and a collaborative, process-oriented mindset are essential.