Order Management Analyst

002 C.H. Robinson Company, Inc.; Eden Prairie (MN); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Paid holidays

Stock purchase plan

Job summary

C.H. Robinson is seeking an Order Management Analyst in Minnesota to ensure flawless execution of the order process from placement to payment.

This high-volume role blends analytical skills with a commitment to customer experience as you identify and remove roadblocks in automated workflows. You will perform order planning, exception management, inventory and payment reconciliation, and contribute to process improvements that drive operational efficiency while maintaining strong customer

Qualifications

• Minimum 1 year of customer service or account coordination experience.
• Proficient in Microsoft Excel; able to navigate multiple systems
• Available to work flexible schedule including some weekends and holidays
• High school diploma or equivalent

Responsibilities

• Oversee order management tasks: tracking shipments, managing exceptions, inventory reconciliation, forecasting and replenishment, invoicing, and pricing reconciliation.
• Resolve problems with service failures and orders through automated systems via process improvements.
• Build relationships with customers through professional communication and prompt responses to inquiries.
• Maintain item-level data in company systems (pack sizes, pricing, descriptions).
• Convey complex information to team members, customers, and suppliers.
• Execute and leverage reporting to improve customer experience and share operational information.
• Perform to tactical and operational KPI targets.

Skills

Customer service

Excel proficiency

Flexible schedule

High school diploma

Education

Bachelor’s degree a plus!

Job description

C.H. Robinson is looking for an Order Management Analyst. In this role you will be responsible for ensuring flawless execution of the order process from point of order placement. This high-volume position requires the combination of your analytical skills and commitment to customer experience as you identify and remove roadblocks that may occur throughout the automated order processes from placement to payment. You will showcase your attention to detail and ability to flex in response to shifting priorities across a broad range of tasks, which include order planning, exception management, inventory management, payment resolution, and ongoing process improvement projects to drive operational efficiencies.

Responsibilities

• Oversee and carry out various order management tasks, such as tracking shipments, managing exceptions, conducting inventory reconciliation, forecasting and replenishing stock, handling invoicing, and ensuring the reconciliation of claims, credits, and pricing
• Resolve problems with service failures and orders that do not flow through the automated system properly leveraging technology and process improvements to remove roadblocks
• Build relationships with customers by providing excellent customer service, professional communication, and prompt responses to inquiries
• Maintain item-level data in company systems, e.g., pack sizes, pricing, and commodity descriptions
• Convey complex and dynamic information to team members, customers, suppliers, and supplier’s partners
• Execute and leverage reporting to enhance the customer experience, improve process and to distribute operational information to the team
• Perform to tactical and operational KPI targets

Required Qualifications

• Minimum 1 year of customer service or account coordination-related experience
• Proficient in Microsoft Excel; able to navigate multiple systems
• Available to work flexible schedule including some weekends and holidays
• High school diploma or equivalent

Preferred Qualifications

• Bachelor’s degree a plus!
• Supply chain knowledge
• Demonstrated commitment to excellent customer service
• Strong written and verbal communication skills
• Strong attention to detail
• Team-oriented; able to work collaboratively in fast-paced environment
• Ability to work independently
• Ability to think creatively, strategically and navigate through the gray to resolve issues in a timely manner
• Process-oriented; able to identify gaps and opportunities for improvement
• Experience with Excel Macros and the ability to identify breakdowns within Macros is a plus!

Compensation

Compensation Range $25.38 - $40.21

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training.

Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong.

Equal Opportunity C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

E O E / Disabled / Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals.

We provide the top-tier benefits that matter to you most, including:

• Three medical plans which include Prescription drug coverage
• Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid observed holidays
• 2 paid floating holidays for U.S. hourly employees
• Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
• Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Plus a broad range of career development, networking, and team-building opportunities

Learn more about our benefit offerings on our BENEFITS & WELLBEING page

Why Do You Belong at C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry.

Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.

For more information, visit us at www.chrobinson.com.