Flexible-Schedule Order Management Specialist

C.H. Robinson; Eden Prairie (MN); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Paid holidays

Stock purchase plan

Job summary

C.H. Robinson is seeking an Order Management Analyst in Minnesota to ensure flawless execution of the order process from placement to payment.

This high-volume role blends analytical skills with a commitment to customer experience as you identify and remove roadblocks in automated workflows. You will perform order planning, exception management, inventory and payment reconciliation, and contribute to process improvements that drive operational efficiency while maintaining strong customer

Qualifications

• Minimum 1 year of customer service or account coordination experience.
• Proficient in Microsoft Excel; able to navigate multiple systems
• Available to work flexible schedule including some weekends and holidays
• High school diploma or equivalent

Responsibilities

• Oversee order management tasks: tracking shipments, managing exceptions, inventory reconciliation, forecasting and replenishment, invoicing, and pricing reconciliation.
• Resolve problems with service failures and orders through automated systems via process improvements.
• Build relationships with customers through professional communication and prompt responses to inquiries.
• Maintain item-level data in company systems (pack sizes, pricing, descriptions).
• Convey complex information to team members, customers, and suppliers.
• Execute and leverage reporting to improve customer experience and share operational information.
• Perform to tactical and operational KPI targets.

Skills

Customer service

Excel proficiency

Flexible schedule

High school diploma

Education

Bachelor’s degree a plus!

Job description

C.H. Robinson is seeking an Order Management Analyst in Minnesota to ensure flawless execution of the order process from placement to payment.

This high-volume role blends analytical skills with a commitment to customer experience as you identify and remove roadblocks in automated workflows. You will perform order planning, exception management, inventory and payment reconciliation, and contribute to process improvements that drive operational efficiency while maintaining strong customer