Order Management Analyst

C.H. Robinson; Eden Prairie (MN); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

401(k) with company match

Employee Stock Purchase Plan

Paid time off

Job summary

C.H. Robinson Company is seeking an Order Management Analyst in Eden Prairie, MN. You will ensure flawless execution of the order process from placement to payment, handling high-volume tasks with a keen eye for detail and adaptability to shifting priorities.

Responsibilities include tracking shipments, managing exceptions, inventory reconciliation, invoicing, and proactive communication with customers and suppliers. Strong Excel skills and a collaborative, process-oriented mindset are essential.

Qualifications

• Minimum 1 year of customer service or account coordination experience.
• Proficient in Microsoft Excel; able to navigate multiple systems.
• Available to work flexible schedule including some weekends and holidays.
• High school diploma or equivalent.

Responsibilities

• Oversee and carry out order management tasks: tracking shipments, managing exceptions, inventory reconciliation, forecasting and replenishing stock, invoicing and reconciliation of claims and pricing.
• Resolve problems with service failures and orders not flowing through the automated system, using technology and process improvements to remove roadblocks.
• Build relationships with customers through excellent service, professional communication, and timely inquiries.
• Maintain item-level data in company systems (e.g., pack sizes, pricing, descriptions).
• Convey complex information to team members, customers, suppliers, and partners.
• Use reporting to enhance customer experience and drive operational improvements.
• Meet tactical and operational KPI targets.

Skills

Customer service

Account coordination

Excel

Flex schedule

Education

High school diploma

Tools

Excel Macros

Job description

Primary Location: Eden Prairie, MN United States of America

C.H. Robinson is looking for an Order Management Analyst . In thisroleyou willbe responsible forensuring flawless execution of the order process from point of order placement. This high-volume position requires the combination of your analytical skills and commitment to customer experience as youidentifyand remove roadblocks that may occur throughout the automated order processes from placement to payment. You willshowcaseyour attention to detail and ability to flex in response to shifting priorities across a broad range of tasks, which include order planning, exception management, inventory management, payment resolution, and ongoing process improvement projects to drive operational efficiencies.

Responsibilities

• Oversee and carry out various order management tasks, such as tracking shipments, managing exceptions, conducting inventory reconciliation, forecasting and replenishing stock, handling invoicing, and ensuring the reconciliation of claims, credits, andpricing
• Resolve problems with service failures and orders that do not flow through the automated system properlyleveragingtechnology and process improvementsto removeroadblocks
• Build relationships with customers by providing excellent customer service, professional communication, and prompt responses toinquiries
• Maintain item-level data in company systems, e.g., pack sizes, pricing, and commoditydescriptions
• Convey complex and dynamic information to team members, customers, suppliers, and supplier’spartners
• Execute and leverage reporting to enhance the customer experience, improve process and to distribute operational information to theteam
• Perform to tactical and operational KPItargets

Required Qualifications

• Minimum 1 year of customer service or account coordination-related experience
• Proficient in Microsoft Excel; able to navigate multiplesystems
• Available to work flexible schedule including some weekends andholidays
• High school diploma or equivalent

Preferred Qualifications

• Supply chain knowledge
• Demonstrated commitment to excellent customerservice
• Strong written and verbal communication skills
• Strong attention to detail
• Team-oriented; able to work collaboratively in fast-pacedenvironment
• Ability to workindependently
• Ability to think creatively, strategically and navigate through the gray to resolve issuesin a timelymanner
• Process-oriented; able toidentifygaps and opportunities forimprovement
• Experience with Excel Macros and the ability toidentifybreakdowns within Macros is a plus!

Compensation Range

$25.38 - $40.21

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong.

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Three medical plans which include

• • Prescription drug coverage

  • Enhanced Fertility benefits

• Flexible Spending Accounts

• Health Savings Account (including employer contribution)

• Dental and Vision

• Basic and Supplemental Life Insurance

• Short-Term and Long-Term Disability

• Paid observed holidays

• 2 paid floating holidays for U.S. hourly employees

• Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada

• Paid parental leave

• Paid time off to volunteer in your community

• Charitable Giving Match Program

• 401(k) with 6% company matching

• Employee Stock Purchase Plan

• Plus a broad range of career development, networking, and team-building opportunities

Learn more about our benefit offerings on our BENEFITS & WELLBEING page