Order Management

Innova Solutions Inc; City of Rochester (NY); On-site; USD 41,000 - 45,000; Full time

Benefits offered by this job

Medical & pharmacy coverage

Dental/vision insurance

401(k)

HSA and FSA

Life Insurance

Pet Insurance

Disability

Paid leaves and more

EAP

Job summary

Innova Solutions is hiring an Order Management Support in Rochester, NY to handle RFQ quotes, CRM updates, and ERP order processing. You will support program management on large RFQ efforts and ensure accurate order bookings in Oracle ERP to drive product fulfillment.

Collaboration across teams is essential for timely delivery and audit-ready records. Requirements include a bachelor's degree with 2+ years of related experience (or graduate degree with 0–2 years; or 6+ years without a degree).

Qualifications

• Bachelor's degree and a minimum of 2 years of related experience.
• Graduate degree or equivalent with 0–2 years of related experience.
• In lieu of a degree, minimum of 6 years of related experience.

Responsibilities

• Provide quotes/responses/proformas to RFQs and review for accuracy.
• Assist program management on large RFQs and proposals.
• Pre-order: enter prospects into CRM and manage equipment config/quantity.
• Book orders in Oracle ERP accurately and timely.
• Maintain records of order bookings for audits.
• Ensure DPAS/government orders fulfill on time.
• Coordinate shipping of Type-1 equipment with operations and security.

Skills

CRM

Oracle

Customer Service

Microsoft Word

Microsoft Excel

Adobe Acrobat Pro

Communication skills

Team collaboration

Education

Bachelor's degree

Graduate degree

Tools

Oracle ERP

CRM system

Job description

Innova Solutions has a client that is immediately hiring for an Order Management Support. Position Type: Full-time Contract, Possible Temp to Direct. Duration: 06-12 Months Location: Rochester, NY 14606 (Onsite)

As an Order Management Support, you will:

• Provide accurate and timely quotes/responses/proformas to RFQs. Review all quotes for accuracy, pricing, and lead time.
• Assist program management on large RFQs/proposal efforts.
• Pre-order: Obtain delivery quotes from the factory, enter prospects into the CRM system and maintain equipment configuration/quantity in the CRM system.
• Book orders into the Oracle ERP system accurately and in a timely fashion to drive the demand for product and the fulfillment of program requirements.
• Maintain accurate and complete records of order bookings to ensure that all financial transactions related to this activity have the traceability required to support quarterly financial audits.
• Ensure that Operations can fulfill DPAS/government rated orders on time and communicate any delays to the customer.
• Ensure that Operations and Security can properly ship Type-1 equipment without delays.

Qualifications:

• Bachelors Degree and a minimum of 2 years of prior related experience. Graduate Degree or equivalent with 0 to 2 years of prior related experience. In lieu of a degree, minimum of 6 years of prior related experience

Preferred Additional Skills:

• Experience with CRM and Oracle a plus
• Customer Service skills and experience
• Experience with Word, Excel, and Adobe Acrobat Pro
• Strong written, oral, and organizational skills
• Works well within a team and with multiple teams simultaneously
• Demonstrate excellent organization skills and attention to detail
• Exhibit customer focus and courtesy amid frequent interruptions
• Good communication skills, commitment to quality, customer focus, strong interpersonal skills, flexibility, and adaptability
• Professional, accessible, flexible to the changing needs of the business, and be a team player
• Interact with all levels of management and possess the ability to maintain confidentiality

Pay Range and Benefits:

Pay Range*: Between $30 - $33 per hour

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits:

• Medical & pharmacy coverage
• Dental/vision insurance
• 401(k)
• Health saving account (HSA) and Flexible spending account (FSA)
• Life Insurance
• Pet Insurance
• Short term and Long term Disability
• Accident & Critical illness coverage
• Pre-paid legal & ID theft protection
• Sick time
• and other types of paid leaves (as required by law)
• Employee Assistance Program (EAP)

ABOUT INNOVA SOLUTIONS:

Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• Named One of America's Best Employers for New Grads by Forbes (2024)
• Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)
• One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024)
• One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
• One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
• AWS Advanced Tier Services Partner with 100+ certifications

Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment.

Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.

If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [emailprotected] or [phone]. Please indicate the specifics of the assistance needed.

Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities.

Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

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This position is only open to applicants who can be engaged on a W-2 basis. 1099 contractors and Corp-to-Corp arrangements will not be considered for this position.