Order & Logistics Coordinator - Customer Care

Mainstream Pine Products, LLC; North Charleston (SC); On-site; USD 42,000 - 64,000; Full time

Job summary

Mainstream Pine Products, LLC in North Charleston, SC is seeking a Customer Service Associate to serve as the primary contact for customers and to support accurate order processing from receipt through delivery.

This role requires coordination with Sales, Production, Shipping, Logistics, Accounting, and Quality teams to ensure product availability, timely delivery, and proper documentation for chemical shipments. Strong communication and multitasking are essential.

Qualifications

• Strong customer-service orientation and professional communication
• Ability to manage multiple orders and priorities in a manufacturing environment
• Detail-oriented with strong organizational skills and problem-solving abilities

Responsibilities

• Serve as primary contact for order placement, status, shipment information, and inquiries
• Enter and maintain customer orders in company systems
• Coordinate with Production, Shipping, Logistics to confirm availability and delivery dates
• Communicate order confirmations and changes to customers in a timely, professional manner
• Assist with preparation of shipping documents and product records

Skills

Customer service

Order management

Logistics coordination

Microsoft Office

ERP/CRM systems

Education

High school diploma

Associate degree preferred

Tools

ERP/CRM systems

Job description

Mainstream Pine Products, LLC in North Charleston, SC is seeking a Customer Service Associate to serve as the primary contact for customers and to support accurate order processing from receipt through delivery.

This role requires coordination with Sales, Production, Shipping, Logistics, Accounting, and Quality teams to ensure product availability, timely delivery, and proper documentation for chemical shipments. Strong communication and multitasking are essential.