Order & Invoicing Operations Specialist

hrsystem; Erie (Erie County); On-site; USD 38,000 - 58,000; Full time

Job summary

hrsystem is seeking a detail-oriented operations assistant to update order status and invoicing across material and order management platforms. The role supports operations by ensuring timely data updates, tracking requirements, and assisting customer service as needed.

You will work in a standard office setting, requiring strong Excel/Office skills, clear communication, and a reliable, safety-conscious approach. Evening/weekend availability may be required.

Qualifications

• 3 years of customer service experience.
• Ability to work nights and weekends, as required.
• Reliable transportation is a must.
• Background checks and drug screening may be required.

Responsibilities

• Maintain 100% commitment to safety policies and procedures.
• Complete updates in order management and invoicing platforms.
• Track platform update requirements in a structured and organized way.
• Process non-technical orders (such as failed digital orders) and provide update on their expected delivery times to the customers.
• Process open order report requests as needed.
• Participates in special projects that serve to promote operational improvement
• Provides support to customer service when needed.
• Complies with the employee handbook and company policies governing associate conduct.
• Perform other duties as trained and qualified for.

Skills

Computer skills

Communication

Math skills

MS Office

Education

High school diploma or equivalent

Tools

ARIBA

Coupa

GEP portals

Job description

hrsystem is seeking a detail-oriented operations assistant to update order status and invoicing across material and order management platforms. The role supports operations by ensuring timely data updates, tracking requirements, and assisting customer service as needed.

You will work in a standard office setting, requiring strong Excel/Office skills, clear communication, and a reliable, safety-conscious approach. Evening/weekend availability may be required.