Builder Service Pro: Scheduling & Install Support

American Woodmark Corp.; Kennesaw (GA); Vor Ort; USD 19.000 - 28.000; Vollzeit

Benefits dieser Stelle

Competitive Compensation

Health Care Benefits

Paid Holidays

Paid Vacation Days

Paid Sick Days

401(k) Retirement Savings Plan &  

Profit Sharing

Tuition Assistance

Relocation Assistance (for select rôes

Pet Insurance

Additional Voluntary benefits

Zusammenfassung

American Woodmark Corporation, part of MasterBrand, seeks a Builder Center Customer Service Specialist in Georgia. You will process builder orders, schedule installations, and handle service and warranty tickets, delivering timely, cost-efficient support.

You will communicate with builders and customers by phone and email, review information, generate work orders, and help resolve issues while adhering to SOPs.

Qualifikationen

• High School Diploma or GED required.
• Less than 1 year of customer service/order processing experience required.
• Proficient with Microsoft Office (Outlook, Word, Excel).
• Strong communication and problem-solving skills.

Aufgaben

• Serve as primary contact for Builders, customers, installers, vendors, and carriers.
• Communicate by phone and email per defined SLAs.
• Review and distribute information related to starts, orders, warranty requests, and delivery requirements.
• Schedule and assign installation tasks and work orders.
• Generate detailed work orders and determine billable service requests.
• Research and resolve operational, quality, service, and warranty issues.
• Monitor aging tickets and logs to ensure timely resolution.
• Maintain knowledge of American Woodmark systems, products, and processes.

Kenntnisse

Excellent oral and written comm., 9},{

Ausbildung

High School Diploma or GED

Tools

Microsoft Office

Jobbeschreibung

American Woodmark Corporation, part of MasterBrand, seeks a Builder Center Customer Service Specialist in Georgia. You will process builder orders, schedule installations, and handle service and warranty tickets, delivering timely, cost-efficient support.

You will communicate with builders and customers by phone and email, review information, generate work orders, and help resolve issues while adhering to SOPs.