Builder Services & Warranty Coordinator

MasterBrand Cabinets; Brentwood (TN); Vor Ort; USD 45.000 - 65.000; Vollzeit

Zusammenfassung

MasterBrand Cabinets LLC in Brentwood, TN, is seeking a Customer Service Representative (Builder) to own the end-to-end service and warranty lifecycle for builder projects. You will diagnose issues, prescribe corrective actions, schedule follow-ups, and maintain accurate Salesforce and order records.

This on-site role runs Monday–Friday 7:00 a.m. to 3:30 p.m., collaborating with field teams, installers, and service technicians to deliver exceptional outcomes.

Qualifikationen

• High school diploma or GED equivalent minimally required.
• 1+ year(s) in customer service, field service coordination, or warranty operations; experience in construction or builder-facing environments preferred.
• Proficient with Microsoft Word, Outlook, and Excel required; experience with Salesforce and AS400 preferred.
• Excellent written and verbal communication; able to present information clearly to customers and internal partners.
• Proven ability to multi-task, meet deadlines, and manage competing priorities in a fast-paced environment.
• Ability to diagnose practical problems, adapt standardized procedures to variable field conditions, and propose workable solutions.
• Willingness to travel up to 5% domestically.

Aufgaben

• Respond to all customer inquiries (phone, email, web) within 8 business hours and log communication in Salesforce.
• Coordinate service appointments, monitor construction schedules, and update calendars and work orders to reflect changes.
• Create and maintain service work orders and warranty appointments in Salesforce with complete and accurate documentation.
• Close out service work orders in Salesforce after verifying completion, parts used, labor time, and customer sign-off.
• Track and resolve incomplete services, warranty claims, quality inspection items, and installer debriefs.
• Serve as the primary liaison between Field Service Representatives, Sales, Builders, and Subcontractors.
• Build deep knowledge of MasterBrand products and procedures; identify recurring issues and recommend improvements.

Kenntnisse

Strong communication

Time management

Attention to detail

Multi-tasking

Ausbildung

High school diploma or GED

Associate's degree

Tools

Salesforce

AS400

Microsoft Office

Jobbeschreibung

MasterBrand Cabinets LLC in Brentwood, TN, is seeking a Customer Service Representative (Builder) to own the end-to-end service and warranty lifecycle for builder projects. You will diagnose issues, prescribe corrective actions, schedule follow-ups, and maintain accurate Salesforce and order records.

This on-site role runs Monday–Friday 7:00 a.m. to 3:30 p.m., collaborating with field teams, installers, and service technicians to deliver exceptional outcomes.