Order Fulfillment Specialist (Hybrid)

dawarconsulting; Indianapolis (IN); Hybrid; USD 74,390,000 - 82,656,000; Full time

Job summary

Our client in Indianapolis, IN (Hybrid) is seeking an Order Fulfillment Specialist to manage the end-to-end order experience from inquiry through delivery. The role offers $26/hr on W2 and a long-term contract with on-site Tue/Wed/Thu and remote Mon/Fri after training; training hours 8 AM-5 PM EST, regular hours 9 AM-6 PM EST.

The position requires handling inquiries, order changes, invoicing, pricing, and logistics, while coordinating with internal teams to resolve issues and improve processes.

Qualifications

• Associate's degree plus 1 year customer service, or 3+ years experience.
• Strong verbal and written communication skills.
• Experience with order management, fulfillment, or related operations.
• SAP and Salesforce experience preferred.
• Hybrid, on-site environment.

Responsibilities

• Manage customer inquiries and orders from initiation through delivery.
• Process order changes, replacements, returns, credits, and debits.
• Troubleshoot pricing, invoicing, products, and logistics issues.
• Track and analyze customer/order trends; resolve issues.
• Coordinate promotions, process changes, and marketing initiatives.
• Partner with internal and external stakeholders to resolve issues.
• Identify process improvements and support quality objectives.
• Provide reporting and assistance with special projects.

Skills

Customer service

Order management

Communication skills

Problem solving

Multitasking

Education

Associate's degree

Tools

SAP

Salesforce

Job description

Our client, a world leader in life sciences and diagnostics, is looking for a "Order Fulfillment Specialist" based in Indianapolis, IN(Hybrid). Job Duration: Long Term Contract (Possibility Of Extension) Pay Rate : $26/hr on W2 Company Benefits: Medical, Paid Sick leave, 401K Hybrid - On-site Tues/Wed/Thurs; Remote Mon/Fri after training Hours: 9 AM-6 PM EST; Training 8 AM-5 PM EST

Role Overview

The Order Fulfillment Specialist manages the end-to-end customer order experience from inquiry through delivery. This role handles customer communications, order changes, returns, credits/debits, pricing, invoicing, and logistics while partnering with internal teams to resolve issues and improve processes.

Key Responsibilities

• Manage customer inquiries and orders from initiation through delivery via phone and email.
• Process order changes, replacements, returns, credits, and debits.
• Troubleshoot issues related to pricing, invoicing, products, and logistics.
• Track and analyze customer/order trends and proactively resolve issues.
• Coordinate product promotions, process changes, and marketing initiatives.
• Partner with internal and external stakeholders to resolve customer issues and improve service.
• Identify process improvements and support quality objectives.
• Provide reporting, specialized support, and assistance with special projects.

Required Qualifications

• Associate's degree + 1 year of customer service experience, or 3+ years of customer service experience.
• Strong verbal and written communication skills.
• Experience with order management, order fulfillment, customer service, or related operations.
• SAP and Salesforce experience preferred.
• Strong problem-solving, organization, and multitasking abilities.
• Ability to work effectively in a hybrid, on-site environment.