Customer Order Manager - Hybrid in Cary, NC

SBM Life Science; Cary (NC); Híbrido; USD 80.000 - 105.000; Jornada completa

Descripción de la vacante

SBM Life Science, headquartered in Cary, NC, is seeking a Customer Order Manager to lead the Customer Order Specialists and ensure top-tier B2B and Direct to Consumer service. The role supports cross-functional teams and drives KPIs and process improvements in a hybrid, onsite setting at our Cary headquarters.

The ideal candidate has 5+ years in sales/order management, 2–3 years of leadership, and strong ERP and MS Office skills.

Formación

• Bachelor's Degree in Business or related field is required.
• 5+ years of sales/order experience.
• 2-3 years of experience managing a team.
• Excellent written, verbal, communication and interpersonal skills.
• Detail oriented and organized in work.
• Experience in advance order management in an ERP.
• Good data entry/computer skills, proficient in MS Outlook, Word and Excel.
• Able to work in a fast-paced environment with multiple priorities.

Responsabilidades

• Oversee the Customer Order Specialists to provide B2B and Direct to Consumer order experience.
• Drive cross-functional collaboration and ensure service levels.
• Manage day-to-day functions and KPIs for the team.
• Collaborate with finance to resolve invoice and pricing issues.
• Monitor order issues and prepare order reports.
• Support process improvement initiatives with operations, warehouse, and accounting.

Conocimientos

Team leadership

Customer order management

ERP systems

MS Office (Outlook, Word, Excel)

Communication skills

Educación

Bachelor's degree in Business or related field

Herramientas

ERP software

Descripción del empleo

SBM Life Science reconnects people with nature. Our solutions accompany the consumer throughout the seasons to care for, cultivate, maintain, and beautify their garden and protect their living space. SBM is the Home & Garden subsidiary of a French and independent group of nearly 30 years and 1000 employees present in Europe and in the U.S. Headquartered in Cary, North Carolina, with research facilities throughout the U.S., we develop solutions that harmonize nature with science and performance with responsibility.

At SBM Life Science we are dedicated to the protection of home and garden. OurBioAdvancedbrand combines cutting-edge innovation with best-in-class, science-based solutions and ourNATRIAbrand is a growing line-up of alternative solutions that close the efficacy gap between naturals and synthetics.

This role will be a hybrid role onsiteat our Cary, NC North American headquarters 3 days a week.

Position Summary:

The Customer Order Manager will oversee the Customer Order Specialists to provide our Customers an exceptional Business to Business and Direct to Consumer customer experience throughout the entire order process. The position will drive cross-functional collaboration and ensure the company exceeds customer service levels and builds strong relationships with the Customer's buyers. This role includes internal team management responsibilities for training, KPIs, process flow adherence, and overseeing the day-to-day functions of the team.

Essential Functions:

• Exceed customer expectations with a true commitment to service
• Ensure company exceeds customer requirements (service levels) and minimizes any related costs
• Champions the customer portal process within the organization and share important customer details with key stakeholders
• Monitoring and evaluation of all order issues
• Manage Customer Order Specialists and oversee the entire portfolio of orders
• Ensuring an appropriate order flow with the compliance to organizational policies
• Cooperation with the finance department to resolve invoice and pricing issues
• Management of the communication with the sales department and customers
• Monitoring and evaluation of all orders and sales processes as well as preparation of order reports
• Build and maintain key performance indicators
• Learn & embrace processes, procedures and product knowledge training in order to be as effective as possible in the Customer Order Manager role
• Look for new opportunities to improve the customer experience throughout the business process and participate to process and IT improvement initiatives in collaboration with all departments
• Work with operations, warehouse and accounting departments to expedite shipments and improve efficiencies
• All other duties as assigned

Required Skills

• A Bachelor's Degree in Business or related field
• Alteast 5 years of sales/customer order experience
• 2-3 years of experience managing a team
• Possess excellent written, verbal, communication and interpersonal skills with an internal and external customer service focus
• Detail oriented and organized in work
• Experience in advance order management in an ERP
• Good data entry/computer skills, proficient in MS Outlook, Word and Excel
• Great phone presence and a team player with a positive and friendly demeanor
• Must also be able to work in a fast-paced environment and to deal with several priorities