Hybrid Order Management Specialist

InnoSource Inc.; Akron (OH); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Life insurance

Dental reimbursement

Wellness center access

Gym access

On-site Starbucks kiosk

Full-service café

Job summary

InnoSource Inc. in Akron, OH is seeking a Hybrid Order Management Specialist to join a customer-focused team. You will handle order processing, respond to inquiries, forecast and replenish stock, and keep clients informed about shipment locations.

This role offers a Monday–Friday schedule with a hybrid remote arrangement and access to our modern office, along with opportunities for growth within a supportive environment.

Qualifications

• High school diploma required; a Bachelor's degree is a plus.
• Proven customer service experience, ideally in a call center or similar.
• Proficient with MS Office (Excel, Access, PowerPoint).

Responsibilities

• Be a Customer Champion: respond to inquiries with knowledge and care.
• Drive success: process orders and data entry with precision.
• Keep things moving: assist with forecasting and replenishment.
• Be the go-to expert: provide updates on shipment locations.
• Lead by example: train new team members as needed.
• Ensure excellence: work efficiently to prevent delays and maintain standards.

Skills

Tech-savvy

Team player

Problem-solver

People-oriented

Education

High school diploma

Bachelor’s degree (a plus)

Tools

Excel

Access

PowerPoint

Job description

M-F, Free Wellness Center and Gym On-site

Description

Are you ready to take the next step in your career with a role that offers work-life balance, growth opportunities, and a supportive environment? We’re looking for enthusiastic, customer-focused individuals to join our dynamic team. Imagine a career where you work Monday through Friday, enjoy exceptional benefits, and have the flexibility of a hybrid remote schedule that lets you work from the comfort of your home while also accessing our top-notch office facilities.

Why Join Us?

• Work-Life Balance: Enjoy a consistent Monday-Friday schedule with evenings and weekends all to yourself.
• Hybrid Flexibility: Experience the best of both worlds—work remotely and in our modern, secure office.
• Amazing Benefits: Take advantage of paid time off, comprehensive health insurance, life insurance, and dental reimbursement.
• Office Perks: Our facility boasts a free wellness center, gym, scenic walking paths, and an on-site Starbucks kiosk and full-service café to keep you energized and healthy.
• Immediate Hiring: We’re hiring right now! Don’t miss this chance to advance your career—apply today and start your journey with us!

What You’ll Do: As an Order Management Specialist, you’ll be at the heart of our business, ensuring our customers—ranging from leading retailers to service centers—receive top-tier service.

In this role, you will:

• Be a Customer Champion: Respond to inquiries with knowledge and care, helping customers find the right solutions.
• Drive Success: Handle order processing and data entry with precision, ensuring accuracy and timely delivery.
• Keep Things Moving: Assist with forecasting and replenishment, making sure our supply chain runs smoothly.
• Be the Go-To Expert: Provide updates on shipment locations and keep our customers informed.
• Lead by Example: Train new team members, sharing your expertise to help them succeed.
• Ensure Excellence: Work efficiently to prevent delays and maintain our high standards.

Skills and Knowledge – Hybrid Order Management Specialist

Who You Are:

• Tech-Savvy: Comfortable with MS Office applications like Excel, Access, and PowerPoint.
• A Team Player: You thrive in a collaborative environment but are also self-motivated and can excel with minimal supervision.
• Problem-Solver: You approach challenges with a practical mindset and find solutions that work.
• People-Oriented: You have excellent interpersonal skills, particularly in fast-paced settings, and are committed to delivering outstanding customer service.

Education and Experience – Hybrid Order Management Specialist

Your Qualifications:

• Education: High school diploma required; a Bachelor’s degree is a plus.
• Experience: Proven customer service experience, ideally in a call center or similar environment.

Benefits & Pay

Your Benefits and Compensation:

• Stable Schedule: Monday through Friday, 9 AM to 6 PM, with one rotational week per month (11 AM to 7 PM).
• Health and Wellness: Free access to our wellness center, gym, and walking paths.
• Financial Security: Enjoy comprehensive healthcare, life insurance, dental reimbursement, and generous paid time off.
• Modern Workplace: Work in a secure, state-of-the-art facility designed for your comfort and productivity.

Don’t miss out on this incredible opportunity to grow your career and make a difference. Apply now and let’s achieve success together!

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Application Assistance

If you are an individual with a disability and need assistance in the application process please contact 614-775-1400 or email [e-mail]

We are an equal Opportunity Employer – Age / Race / Color / Sex / Sexual Orientation / Gender Identity / Disability / Veteran.