Order Fulfillment Specialist — Bilingual (Charlotte)

IEMCA; Charlotte (NC); On-site; USD 48,000 - 57,000; Full time

Job summary

Bucci Industries USA Inc. in Charlotte, NC is seeking an Order Processing Specialist to join our Sales Order Department.

You will manage customer orders from receipt to shipment, coordinate with Sales, Production, and Logistics, and ensure accuracy and timely delivery. The role requires attention to detail, strong communication, and 2–3 years of related experience; English fluency is mandatory, Italian/Spanish a plus.

Qualifications

• 2–3 years of experience in order administration, inside sales, logistics coordination, manufacturing, or related field.
• Experience in the manufacturing or machining industry is a plus.
• High School Diploma or equivalent.
• Bilingual/C2-level English proficiency mandatory; Italian and/or Spanish a plus.

Responsibilities

• Manage customer orders from receipt through fulfillment and shipment.
• Ensure order information is accurate and complete and coordinate with relevant teams to resolve any issues.
• Monitor order status, changes, backorders, and delivery timelines.
• Coordinate with customers, internal teams, and logistics partners to support smooth order fulfillment.
• Maintain accurate information in company systems and ensure effective communication across departments.
• Collaborate with the U.S. team and Bucci Industries colleagues in Italy.
• Support selected local marketing activities and initiatives.
• Contribute to continuous improvement of order processing and customer service activities.

Skills

Order processing

Logistics coordination

Customer service

Communication

Time management

Education

High School Diploma or equivalent

Tools

Salesforce

Sage 100

Google Workspace

Wrike

Job description

Bucci Industries USA Inc. in Charlotte, NC is seeking an Order Processing Specialist to join our Sales Order Department.

You will manage customer orders from receipt to shipment, coordinate with Sales, Production, and Logistics, and ensure accuracy and timely delivery. The role requires attention to detail, strong communication, and 2–3 years of related experience; English fluency is mandatory, Italian/Spanish a plus.