Order Fulfillment Specialist

Vantage Oleochemicals, Inc; Carnegie (Allegheny County); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

HSA

Dental insurance

Vision insurance

Life and AD&D insurance

Disability insurance

EAP

401(k) with company match

Paid time off

Parental Leave

Job summary

Vantage Oleochemicals, Inc is seeking a Customer Service representative in Carnegie, PA to process purchase orders, monitor deliveries, and ensure timely fulfillment. You will provide responsive service to customers and sales reps, adhering to service agreements and regional guidelines, while collaborating with the Coordination team on process improvements.

Qualifications include a bachelor’s degree in administration or business and 2–3 years in customer service, with strong organizational

Qualifications

• Bachelor's degree in Administration, Business, or related fields.
• 2-3 years or less in customer service related areas.
• Strong organizational and time-management abilities.
• High attention to detail when handling orders.
• Ability to analyze issues and propose solutions.
• Solid interpersonal skills for cross-functional collaboration.
• Proficiency in Microsoft Office and other productivity tools.
• Customer-focused mindset with professionalism under pressure.
• High sense of ownership and accountability in service delivery.
• Empathy and patience when handling customer concerns.

Responsibilities

• Accurately and promptly enter purchase orders from customers and sales representatives.
• Monitor deliveries, shipments, and inventory to meet timelines and agreements.
• Provide timely customer service by handling inquiries and requests per service standards.
• Operate under regional guidelines, following policies and best practices.
• Participate in continuous improvement with the Coordination team to optimize processes.

Skills

Strong organizational skills

Time-management

Attention to detail

Issue analysis

Interpersonal skills

Microsoft Office proficiency

Customer-focus

Ownership and accountability

Empathy and patience

Adaptability in fast-paced environment

Team collaboration

Education

Bachelor's degree in Administration

Bachelor's degree in Business

Related fields

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

Vantage Oleochemicals, Inc is seeking a Customer Service representative in Carnegie, PA to process purchase orders, monitor deliveries, and ensure timely fulfillment. You will provide responsive service to customers and sales reps, adhering to service agreements and regional guidelines, while collaborating with the Coordination team on process improvements.

Qualifications include a bachelor’s degree in administration or business and 2–3 years in customer service, with strong organizational