Order Fulfillment & Customer Experience Specialist

Corteva Agriscience; United States; On-site; USD 40,000 - 50,000; Full time

Job summary

Corteva Agriscience is seeking a Customer Service Specialist to manage order fulfillment and enhance customer experiences. This role serves as the primary contact for dealers and cross-functional partners, handling complex customer orders and ensuring service resolutions. Qualified candidates should have a high school diploma (Associate degree preferred) and experience in customer service or related fields. Proficiency in Microsoft Office and problem-solving skills are essential. Join us to make a positive impact in customer satisfaction.

Qualifications

• High school diploma or equivalent required; Associate degree preferred.
• Experience in customer service, supply chain, planning, invoicing, or related functions.
• Comfort with technology, including Microsoft Office, and ability to learn new systems.
• Ability to manage competing priorities with a sense of urgency.
• Confidence in addressing customer issues and driving solutions.

Responsibilities

• Serve as the primary point of contact between dealers, sales, and cross-functional partners.
• Manage complex customer orders across multiple sourcing locations and products.
• Own service resolution end to end, leading corrective actions when issues arise.

Skills

Customer Service Experience

Technological Proficiency

Priority Management

Problem Solving

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Office

Job description

Corteva Agriscience is seeking a Customer Service Specialist to manage order fulfillment and enhance customer experiences. This role serves as the primary contact for dealers and cross-functional partners, handling complex customer orders and ensuring service resolutions. Qualified candidates should have a high school diploma (Associate degree preferred) and experience in customer service or related fields. Proficiency in Microsoft Office and problem-solving skills are essential. Join us to make a positive impact in customer satisfaction.