Customer Service & Order Fulfillment Specialist

The Wonderful Company LLC; California (MO); On-site; USD 30,307 - 35,817; Full time

Benefits offered by this job

Medical coverage

401k with match eligibility

Wellness programs

Job summary

A leading producer in health food is looking for a Customer Service Specialist in California. This full-time role involves managing customer interactions, processing orders, and ensuring top-notch service delivery. Ideal candidates will have experience in customer service, excellent problem-solving skills, and proficiency in order management systems like Oracle. The company offers various career advancement opportunities, along with a robust wellness program, comprehensive benefits, and community service initiatives.

Qualifications

• One or more years of experience in customer service, preferably with logistics exposure.
• Strong problem-solving skills.
• Excellent written and verbal communication skills.

Responsibilities

• Serve as a liaison between customers, sales teams, carriers, and warehouse partners.
• Process and manage orders, ensuring on-time delivery.
• Independently resolve customer complaints related to billing discrepancies.

Skills

Problem-solving skills

Customer-focused communication

Ability to manage multiple tasks

Microsoft Excel proficiency

Tools

Oracle

Order management systems

Job description

A leading producer in health food is looking for a Customer Service Specialist in California. This full-time role involves managing customer interactions, processing orders, and ensuring top-notch service delivery. Ideal candidates will have experience in customer service, excellent problem-solving skills, and proficiency in order management systems like Oracle. The company offers various career advancement opportunities, along with a robust wellness program, comprehensive benefits, and community service initiatives.