Customer Service Representative

CPC; Arden Hills (MN); On-site; USD 30,000 - 34,000; Full time

Job summary

CPC is seeking a detail-oriented Customer Service Coordinator in Minnesota. You will review customer PO details, process orders in ESKER OCR and Oracle ERP, and handle quotes and communications with customers.

The role supports shipping dates, credits, and RMAs while collaborating with CPC Specialists and the Supply Chain to ensure accurate order cycles. Ideal candidates have at least 2 years in customer service, typing 70+ WPM with high accuracy, and comfort with up to 5% travel.

Qualifications

• 2+ years of customer service experience.
• Typing speed of at least 70 WPM with 99% accuracy.
• Strong attention to detail.
• Role may require up to 5% travel.

Responsibilities

• Review incoming customer purchase orders for pricing, ship-to and bill-to details, CPC part numbers, and quantities.
• Process new and updated orders in ESKER OCR and Oracle ERP System.
• Create and update customer quotes in Oracle ERP System.
• Ensure accurate email contacts for order acknowledgements, packing slips and invoices.
• Collaborate with CPC Specialist and Supply Chain to provide accurate shipping dates throughout the order cycle.
• Process credits, debits, and RMAs in Microsoft CRM and Oracle ERP.
• Record order-entry complaints in CRM and drive to resolution.
• Coordinate with shared services on process improvements.

Skills

Customer service

Typing 70 WPM

Attention to detail

Travel flexibility

Oracle experience

Tools

Oracle ERP

Job description

Responsibilities:

• Perform contract review on incoming customer purchase orders, to include: pricing, ship dates, bill-to and ship-to addresses, valid CPC part numbers and order quantities
• Accurate processing of new and updated customer purchase orders in ESKER optical character recognition program and Oracle ERP System
• Create and update customer quotes in Oracle ERP System
• Ensure accurate email contacts are entered for sales order acknowledgements, packing slips and invoices
• Work collaboratively with the CPC Specialist and Supply Chain to provide customers with accurate shipping dates throughout the order cycle
• Process incoming credits, debits, and RMAs accurately and timely utilizing Microsoft CRM and Oracle ERP System
• Input order entry complaints into CRM Microsoft system and process to completion
• Collaborate with shared services on improvement processes
• Manage multiple shared incoming email inboxes
• Partner with CPC Specialist to provide exceptional service to internal and external customers
• Performs other job duties as assigned to meet business needs.

Qualifications:

Basic Requirements:

• 2+ years of experience in customer service
• Type at minimum 70 WPM with 99% accuracy
• Strong attention to detail
• This role may require up to 5% travel. Candidates should be comfortable with occasional travel as needed to support business objectives.

Preferred Skills:

• 5+ years of experience in customer service
• 2+ years of Oracle experience

Why You'll Love Working Here

At CPC, our people aren't just employees, they're the driving force behind our success. We've built a culture rooted in respect, collaboration, and integrity, where every voice matters, and innovation thrives. It's not just us saying it; CPC has been recognized as a Top Workplace 6x in the past 7 years, because we genuinely care about our employees' growth, well-being, and success. This isn't just a workplace; it's a community where you'll feel valued, empowered, and inspired to do your best work every day.

Our Culture

At CPC, our people aren't just employees, they're the driving force behind our success. We've built a culture rooted in respect, collaboration, and integrity, where every voice matters, and innovation thrives. It's not just us saying it; CPC has been recognized as a Top Workplace 6x in the past 7 years, because we genuinely care about our employees' growth, well-being, and success. This isn't just a workplace; it's a community where you'll feel valued, empowered, and inspired to do your best work every day.

Growth & Development

We invest in you. Whether you're looking to expand your skills, take on new challenges, or advance your career, we're here to support you. We offer:

• Mentorship, hands-on training, and career development opportunities to help you reach your full potential.
• Tuition Assistance to support continued education, plus scholarship programs for children of eligible employees.
• A Co-Op and intern program in partnership with several universities for hands-on industry experience.
• Recognition programs that celebrate your contributions, from employee loyalty awards to peer-to-peer recognition.

Because when you succeed, we all succeed.

Work/Life Balance

We get it - work is important, but so is life outside of it. That's why CPC ensures you have the time and flexibility to live, recharge, and give back. Our programs include:

• Multiple paid-time off programs, including vacation, sick time, company-paid holidays, bereavement leave, and paid volunteer time to support causes you care about.
• Paid Parental Leave so you can focus on what matters most.
• Wellness support, including access to in-person and online advisors for mental, financial, and overall well-being.

We believe that a balanced, fulfilled team creates the best workplace.

Benefits & Compensation

At CPC, we offer a comprehensive benefits package designed to support your health, financial security, and overall well-being, including but not limited to:

• Health & Wellness:
  • Comprehensive Medical, Dental, Vision coverage starting day one for you and your family.
  • Health Savings Account (HSA) contributions for eligible plans.
  • Company-paid Long-Term & Short-Term Disability and Life Insurance for added security.
  • Onsite gym & wellness programs to help stay active and healthy.
• Financial Benefits:
  • 401k plan with automatic employer contributions starting on day one, plus profit-sharing to invest in your future.
  • Referral bonuses - get rewarded for connecting talented friends and family to CPC job openings.
• Pay Range: $22.00-$25.00/hour
  • This range is the pay scale for this role in Minnesota. Individual compensation is based on skills, experience, and qualifications related to this position.
• Bonus Eligibility: No