Customer Service Representative

Dover Corporation; Arden Hills (MN); On-site; USD 30,000 - 34,000; Full time

Job summary

CPC in Minnesota is seeking a customer service professional to review contracts, process POs in ESKER and Oracle ERP, and maintain quotes. You will coordinate with the CPC Specialist and Supply Chain to ensure accurate shipping dates and issue RMAs with Microsoft CRM and Oracle ERP.

The role requires 2+ years in customer service, fast typing (70 WPM), and keen attention to detail, with travel up to 5% as needed to support business objectives.

Qualifications

• 2+ years of experience in customer service
• Type at minimum 70 WPM with 99% accuracy
• Strong attention to detail
• This role may require up to 5% travel. Candidates should be comfortable with occasional travel as needed to support business objectives.

Responsibilities

• Perform contract review on incoming customer purchase orders, to include: pricing, ship dates, bill-to and ship-to addresses, valid CPC part numbers and order quantities
• Accurate processing of new and updated customer purchase orders in ESKER optical character recognition program and Oracle ERP System
• Create and update customer quotes in Oracle ERP System
• Ensure accurate email contacts are entered for sales order acknowledgements, packing slips and invoices
• Work collaboratively with the CPC Specialist and Supply Chain to provide customers with accurate shipping dates throughout the order cycle
• Process incoming credits, debits, and RMAs accurately and timely utilizing Microsoft CRM and Oracle ERP System
• Input order entry complaints into CRM Microsoft system and process to completion
• Collaborate with shared services on improvement processes
• Manage multiple shared incoming email inboxes
• Partner with CPC Specialist to provide exceptional service to internal and external customers
• Performs other job duties as assigned to meet business needs.

Skills

Customer service

Typing 70 WPM

Attention to detail

Travel up to 5%

Tools

Oracle ERP

ESKER OCR

Microsoft CRM

Job description

• Perform contract review on incoming customer purchase orders, to include: pricing, ship dates, bill-to and ship-to addresses, valid CPC part numbers and order quantities
• Accurate processing of new and updated customer purchase orders in ESKER optical character recognition program and Oracle ERP System
• Create and update customer quotes in Oracle ERP System
• Ensure accurate email contacts are entered for sales order acknowledgements, packing slips and invoices
• Work collaboratively with the CPC Specialist and Supply Chain to provide customers with accurate shipping dates throughout the order cycle
• Process incoming credits, debits, and RMAs accurately and timely utilizing Microsoft CRM and Oracle ERP System
• Input order entry complaints into CRM Microsoft system and process to completion
• Collaborate with shared services on improvement processes
• Manage multiple shared incoming email inboxes
• Partner with CPC Specialist to provide exceptional service to internal and external customers
• Performs other job duties as assigned to meet business needs.

Responsibilities

• Perform contract review on incoming customer purchase orders, to include: pricing, ship dates, bill-to and ship-to addresses, valid CPC part numbers and order quantities
• Accurate processing of new and updated customer purchase orders in ESKER optical character recognition program and Oracle ERP System
• Create and update customer quotes in Oracle ERP System
• Ensure accurate email contacts are entered for sales order acknowledgements, packing slips and invoices
• Work collaboratively with the CPC Specialist and Supply Chain to provide customers with accurate shipping dates throughout the order cycle
• Process incoming credits, debits, and RMAs accurately and timely utilizing Microsoft CRM and Oracle ERP System
• Input order entry complaints into CRM Microsoft system and process to completion
• Collaborate with shared services on improvement processes
• Manage multiple shared incoming email inboxes
• Partner with CPC Specialist to provide exceptional service to internal and external customers
• Performs other job duties as assigned to meet business needs.

Qualifications

Basic Requirements

• 2+ years of experience in customer service
• Type at minimum 70 WPM with 99% accuracy
• Strong attention to detail
• This role may require up to 5% travel. Candidates should be comfortable with occasional travel as needed to support business objectives.

Preferred Skills

• 5+ years of experience in customer service
• 2+ years of Oracle experience

Our Culture

At CPC, our people aren’t just employees, they’re the driving force behind our success. We’ve built a culture rooted in respect, collaboration, and integrity, where every voice matters, and innovation thrives. It’s not just us saying it; CPC has been recognized as a Top Workplace 6x in the past 7 years, because we genuinely care about our employees’ growth, well‑being, and success. This isn’t just a workplace; it’s a community where you’ll feel valued, empowered, and inspired to do your best work every day.

Growth & Development

Skills

We invest in you. Whether you’re looking to expand your skills, take on new challenges, or advance your career, we’re here to support you. We offer:

• Mentorship, hands‑on training, and career development opportunities to help you reach your full potential.
• Tuition Assistance to support continued education, plus scholarship programs for children of eligible employees.
• A Co‑Op and intern program in partnership with several universities for hands‑on industry experience.
• Recognition programs that celebrate your contributions, from employee loyalty awards to peer‑to‑peer recognition.

Because when you succeed, we all succeed.

Work/Life Balance

• Multiple paid‑time off programs, including vacation, sick time, company‑paid holidays, bereavement leave, and paid volunteer time to support causes you care about.
• Paid Parental Leave so you can focus on what matters most.
• Wellness support, including access to in‑person and online advisors for mental, financial, and overall well‑being.

We believe that a balanced, fulfilled team creates the best workplace.

Benefits & Compensation

• Health & Wellness:
• Comprehensive Medical, Dental, Vision coverage starting day one for you and your family.
• Health Savings Account (HSA) contributions for eligible plans.
• Company‑paid Long‑Term & Short‑Term Disability and Life Insurance for added security.
• Onsite gym & wellness programs to help stay active and healthy.

• Financial Benefits:
• 401k plan with automatic employer contributions starting on day one, plus profit‑sharing to invest in your future.
• Referral bonuses – get rewarded for connecting talented friends and family to CPC job openings.

Pay Range: $22.00– $25.00/hour

• This range is the pay scale for this role in Minnesota. Individual compensation is based on skills, experience, and qualifications related to this position.
• Bonus Eligibility: No