Customer Success & Order Specialist

Dover-Corporation; Arden Hills (MN); On-site; USD 42,000 - 66,000; Full time

Job summary

CPC (Colder Products Company), a Dover corporation, is seeking a detail-oriented contracts clerk to review customer purchase orders, manage pricing, ship-to/bill-to details, and confirm CPC part numbers and quantities. You’ll input orders in ESKER and Oracle ERP, create quotes, and ensure accurate contacts for acknowledgements and invoices.

You will collaborate with the CPC Specialist and Supply Chain to provide reliable shipping dates across the order cycle, process credits/debits/RMA requests

Responsibilities

• Perform contract review on incoming customer purchase orders, to include: pricing, ship dates, bill-to and ship-to addresses, valid CPC part numbers and order quantities
• Accurate processing of new and updated customer purchase orders in ESKER optical character recognition program and Oracle ERP System
• Create and update customer quotes in Oracle ERP System
• Ensure accurate email contacts are entered for sales order acknowledgements, packing slips and invoices
• Work collaboratively with the CPC Specialist and Supply Chain to provide customers with accurate shipping dates throughout the order cycle
• Process incoming credits, debits, and RMAs accurately and timely utilizing Microsoft CRM and Oracle ERP System
• Input order entry complaints into CRM Microsoft system and process to completion

Job description

CPC (Colder Products Company), a Dover corporation, is seeking a detail-oriented contracts clerk to review customer purchase orders, manage pricing, ship-to/bill-to details, and confirm CPC part numbers and quantities. You’ll input orders in ESKER and Oracle ERP, create quotes, and ensure accurate contacts for acknowledgements and invoices.

You will collaborate with the CPC Specialist and Supply Chain to provide reliable shipping dates across the order cycle, process credits/debits/RMA requests