Order Fulfillment Coordinator

Saanroo Health Sciences LLC; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Vision insurance

Job summary

Saanroo Health Sciences LLC is seeking a logistics professional to manage order fulfillment, shipping, and inventory within a collaborative office and stock room environment in Austin, TX. You will coordinate with agents, carriers, warehouses and QA to ensure on-time delivery and accurate documentation, while supporting process improvements.

The role requires 3–5 years in shipping/logistics, knowledge of import/export rules, and strong communication in English.

Qualifications

• Minimum 2-year degree; bachelor’s preferred in supply chain, logistics or business.
• 3–5 years in shipping, order fulfillment or logistics with import/export exposure.
• Experience leading a process, project or small team preferred.
• Proficiency with MS Office and internet tools is expected.

Responsibilities

• Lead order fulfillment from release through shipment and delivery.
• Plan daily shipping to meet customer commitments and improve processes.
• Coordinate imports/exports and domestic shipments with agents and warehouses.
• Maintain inventory accuracy and reporting; support QA and others.

Skills

Import/Export docs

Freight forwarding experience

MS Office (Outlook/Word/Excel)

Excellent English communication

Attention to detail

Prioritization & time management

Team collaboration & leadership

Quick learner

Creative problem solving

Physical ability to lift up to 35 lbs

Education

Associate’s degree in supply chain / logistics or related field

Bachelor’s degree in supply chain, logistics, or business preferred

Tools

MS Office

Internet research

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Vision insurance

Job Summary:

This position assists in order fulfillment and works collaboratively to handle the import, export and domestic shipment of commercial products and samples. It combines hands-on shipping, customs and inventory work with teamwork in fulfillment processes, carrier relationships and performance. The role works in an office and stock room environment and coordinates closely with agents, carriers, the warehouse, quality assurance and other departments.

Essential Functions:

1. Lead order fulfillment:

• Own the order-to-delivery process for customer orders and samples, from order release through shipment, delivery and proof of delivery.
• Plan and prioritize daily shipping work to meet customer commitments.
• Set up and improve fulfillment procedures, checklists and document templates.
• Track and report fulfillment performance to management.
• Train, guide and review the work of shipping and inventory staff, as applicable.
• Act as the escalation point for shipment delays, errors and customer delivery issues.

2. Process imports, exports and domestic shipments of commercial products and samples:

• Obtain necessary information for shipment import and export clearance.
• Obtain shipping quotes and schedule shipments with agents, carriers and the warehouse.
• Prepare, review and maintain shipping documents accurately.
• Coordinate with agents, carriers and warehouses for shipment clearance and delivery.
• Monitor shipment progress and troubleshoot issues.
• Verify shipment quantities and accuracy and obtain proof of shipment and delivery.

3. Maintain inventory:

• Conduct physical counts of stock in the office.
• Check and verify warehouse inventory reports for accuracy and resolve discrepancies.
• Monitor inventory levels and prepare reports.
• Maintain and update inventory records.

Minimum Education Required:

Associate’s (2 year) college degree. Bachelor’s degree in supply chain, logistics, or business preferred.

Minimum Experience Required:

3-5 years in shipping, order fulfillment or logistics, including hands-on import and export work. Experience leading a process, project or small team preferred.

Skills Required:

• Working knowledge of import/export documentation, customs clearance and FDA Prior Notice requirements.
• Experience working with freight forwarders, customs brokers and carriers.
• Expertise in MS Office (Outlook, Word, Excel) and using the internet. Experience with inventory or ERP systems a plus.
• Excellent communication skills in English, both written and verbal.
• Strong attention to detail and accuracy.
• Ability to set priorities, organize work and meet deadlines.
• Ability to work well as part of a team and to guide others.
• Ability to learn quickly and build knowledge.
• Creative problem solving.
• Ability to bend, stoop, lift and move objects weighing up to 35 lbs.