Logistics Associate

Armada Staffing Group; Akron (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Armada Staffing Group in Akron, Ohio seeks an Import / Logistics Coordinator to manage domestic and international cargo movements, inbound orders, and shipment tracking. This role collaborates with customers, customs brokers, domestic transportation providers, and 3PL warehouses to ensure accurate processing and timely delivery.

You will handle shipment documentation, data entry, and customer service, while maintaining ERP records and supporting general office tasks.

Qualifications

• Experience coordinating international and domestic cargo movements.
• Knowledge of import documentation and freight forwarding basics.
• Proficient with ERP systems and data entry processes.
• Excellent English written and verbal communication.

Responsibilities

• Coordinate domestic and international cargo movements from origin to final delivery.
• Track shipments and provide updates on status and ETA.
• Prepare and distribute arrival notices and import documentation.
• Coordinate customs clearance with brokers and ensure required docs are provided.
• Manage inbound orders and arrange transport based on customer requirements.
• Maintain shipment records and data in ERP system.

Skills

Import/export logistics coordination

Domestic freight scheduling

Shipment tracking

Customer service

Data entry

Time management

Attention to detail

Professional communication

Tools

ERP systems

Job description

Job Description:

Import / Logistics Coordinator

Position Summary

The Import / Logistics Coordinator is responsible for coordinating domestic and international cargo movements, managing inbound customer orders, tracking import shipments, and ensuring timely delivery to designated warehouses. This position works closely with customers, customs brokers, domestic transportation providers, and third-party logistics (3PL) warehouses to ensure shipments are processed accurately and efficiently. Additional responsibilities include data entry, shipment documentation, customer service, and general office administration.

Key Responsibilities

• Coordinate domestic and international cargo movements from the factory or point of origin through final warehouse delivery.
• Track shipments and provide timely updates regarding shipment status and estimated arrival dates.
• Prepare and distribute customer arrival notices manually and through Electronic Data Interchange (EDI).
• Coordinate customs clearance with customs brokers and ensure required import documentation is provided.
• Manage inbound customer orders and arrange transportation based on customer requirements.
• Route collect orders through customer transportation websites and coordinate prepaid shipments with designated domestic transportation partners.
• Manage import shipments arriving at designated warehouses and coordinate inbound and outbound shipments with two third-party logistics (3PL) locations.
• Prepare packing lists, bills of lading, and other shipping documents as needed.
• Maintain accurate shipment records, customer documentation, and data within the company's Enterprise Resource Planning (ERP) system.
• Provide customer support by responding to inquiries, handling service calls, and communicating shipment updates.
• Assist with importation procedures and resolve shipment-related issues as they arise.
• Perform general office administrative duties and support daily logistics operations.
• Ensure shipment activities comply with applicable transportation procedures and U.S. Customs requirements.

Job Qualifications

• Minimum of three years of experience in general freight forwarding, logistics, or importing.
• Working knowledge of international transportation services, freight forwarding terminology, and standard logistics procedures.
• General knowledge of U.S. Customs requirements and importation processes.
• Working knowledge of ERP systems and data-entry procedures.
• Understanding of shipment documentation, transportation coordination, and general accounting practices.
• Excellent written and verbal communication skills in English.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities.
• Ability to communicate professionally with customers, vendors, transportation providers, and colleagues in a diverse, multicultural environment.
• Ability to routinely lift and carry up to 25 pounds.

Skills and Competencies

• Import and export logistics coordination
• Domestic freight and transportation scheduling
• Shipment tracking and documentation
• Customer service and problem resolution
• Data entry and recordkeeping
• Time management and organizational skills
• Attention to detail and accuracy
• Professional written and verbal communication

Work Environment

This position operates in an office-based logistics environment and requires regular communication with customers, customs brokers, freight carriers, and warehouse personnel. The role involves computer work, data entry, shipment coordination, and occasional lifting of materials weighing up to 25 pounds.