Domestic Shipping Coordinator

Arnet Pharmaceutical Corp; Florida; On-site; USD 35,000 - 45,000; Full time

Job summary

Arnet Pharmaceutical Corp in Town of Florida, New York, is seeking a dedicated individual for the Order Fulfillment role. The successful candidate will manage customer product orders and coordinate shipping logistics while ensuring accuracy and customer satisfaction.

Qualifications include a High School diploma or GED, along with experience in order fulfillment and customer service. Strong organizational skills, attention to detail, and the ability to work under pressure are essential. Exposure to a warehouse environment is expected.

Qualifications

• Experience in Order Fulfillment and Customer Service is required.
• Experience in freight logistics, including domestic and international transportation of goods.
• Strong analytical skills and the ability to make decisions swiftly.

Responsibilities

• Process all customer product orders through the company's order entry software system.
• Prepare shipping documentation for domestic and international customer orders.
• Serve as the primary customer service contact regarding shipping and orders.

Skills

Order Fulfillment

Customer Service

Freight Logistics

Basic Computer Skills

Planning and Organizational Skills

Analytical Skills

Interpersonal Skills

Attention to Detail

Education

High School or GED

Job description

Essential Functions And Responsibilities

• Processes all customer product orders through company’s order entry software system.
• Prepares required shipping documentation for all domestic and international customer orders.
• Responsible for the content and accuracy of all shipping documents.
• Schedules and coordinates all freight logistics with customers, transportation providers and freight forwarders.
• Serves as the primary customer service contact and resolves all issues as they arise with respect to shipping and customer orders.
• Coordinates shipments with other Shipping Department personnel to ensure that all shipments are properly prepared and ready for pick up on time.
• Prepares all documentation necessary for accurate customer packing list and invoicing.
• Scans and files all shipping documentation for future reference and auditing purposes.
• Prepares and ships product samples to potential customers.
• Other duties assigned by the immediate Supervisor.

Qualifications

• High School or GED required.
• Experience in Order Fulfillment and Customer Service
• Experience in freight logistics including domestic and international transportation of goods.
• Basic computer skills and experience with order entry / inventory systems.
• Strong planning and organizational skills
• Ability to perform multiple tasks and efficiently coordinate efforts with internal and external customers.
• Strong analytical skills and the ability to make decisions.
• Strong interpersonal skills and the ability to communicate with management, hourly staff, and external vendors professionally and effectively.
• Attention to detail in meeting all customers and shipping requirements.
• Ability to meet deadlines and accommodate rush situations to meet customer needs.
• Forklift operator license a plus

Physical Requirements

• Walking, standing. Lifting - weight of up to 50 lbs.

Typical Work Conditions

• Employees are subject to work at the warehouse.
• Work is in a manufacturing plant setting, which may include exposure to moving pallets and boxes.
• Person will be subject to food and nutritional bulk ingredients, which may affect the respiratory system or the skin, including an environment subject to odors, dust or airborne allergens.
• Person will be exposed to normal work hazards, including a variety of physical conditions such as proximity to moving mechanical parts.
• Exposure to noise.