Order Fulfillment

crescolabs; Marshall (MI); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) match

FSA/HSA

Life insurance & AD&D

Paid holidays & PTO

Stock options

Employee discount program

Job summary

Cresco Labs is seeking an Order Fulfillment Agent to pick, tote, and process customer orders for delivery in a fast-paced facility. You will work with our third‑party transporter to ensure orders are accurate, compliant with state regulations, and prepared for timely shipment.

The role emphasizes attention to detail, the ability to multi-task, and strong teamwork. A minimum of 1 year in a production setting is expected, with 2–3 years preferred. Benefits are included for eligible employees.

Qualifications

• Experience in a factory, production or manufacturing environment with measurable goals and working standards.
• Strong attention to detail and ability to adhere to strict policies and procedures.
• Able to stay organized and meet deadlines; works well with peers.
• Effective communication and time-management skills.

Responsibilities

• Apply labels to all products for shipment.
• Verify packaging and marketing labels on finished goods.
• Confirm product unit counts and labels match manifests.
• Schedule customer orders per department guidance.
• Meet department KPIs as assigned.
• Assist other departments to support operations.
• Record package gross weight prior to shipment.
• Check in finished product and replenish shelves.
• Conduct weekly inventory checks for accuracy.
• Collaborate with Sales on packaging/shipment adjustments.
• Pack and seal all finished orders for delivery.

Skills

Attention to detail

Communication

Time management

Teamwork

Tools

Excel

Word

Job description

COMPANY OVERVIEW

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey.

Founded in 2013, Cresco Labs' mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis.

At Cresco Labs, we aim to revolutionize and lead the nation's cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism.

MISSION STATEMENT

At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.

SCHEDULE

Full Time: Monday - Friday, 8:00am - 4:30pm

JOB SUMMARY

Our Order Fulfillment Agent is responsible for picking, toting, and processing all customer orders appropriately before leaving the facility for delivery. This role works closely with our 3 rd party transporter to ensure customer orders are accurate, complete, and arranged in accordance with Cresco's quality standards and state regulations.

CORE JOB DUTIES

• Appropriately applying labels to all products for shipment.
• Confirming packaging and marketing labels are correct on finished goods.
• Confirming products' unit counts and labels match dispensary manifests, ensuring no rejections or complaints from customers.
• Placing customer orders on schedule according to department leadership.
• Achieve department-specific key performance indicators (KPIs) as assigned.
• Provide assistance to other departments as needed to support overall operations.
• Recording package gross weight prior to shipment.
• Checking in finished product and replenishing shelves
• Conduct weekly inventory checks to ensure accuracy and completeness.
• Collaborate with Sales Representatives on adjustments to packaging or shipments as necessary.
• Packing and sealing all finished orders for delivery

REQUIRED EXPERIENCE, EDUCATION AND SKILLS

• Must have at least 1 year (2-3 years preferable) of hands-on experience in a factory, production or manufacturing fast-paced environment with measurable goals and working standards.
• Strong attention to detail and ability to adhere to strict policies and procedure
• Well organized and ability to keep deadlines - Works well with all peers
• Effective communication skills
• Effective time-management skills and ability to multi-task
• Ability to work in a fast-paced, changing and challenging environment
• Basic Excel, Word, and general computer knowledge
• Ability to stand for at least 6 hours per day and lift up to 50 pounds to torso level is necessary

Pay Range

$16.50 - $16.50 USD

BENEFITS

Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D. We also offer eligible employees paid holidays and paid time off. Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary.

ADDITIONAL REQUIREMENTS

• Must be 21 years of age or older to apply
• Must comply with all legal or company regulations for working in the industry
• The company does not offer employment-based visa sponsorship for this role or any other position, now or in the future.
• Applicants must be legall