Order Entry Specialist

Addison Group; San Marcos (TX); Hybrid; USD 28,000 - 33,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Job summary

Addison Group in West Austin, TX is seeking a Customer Operations Specialist to join their Supply Chain team on a 3-month contract. This role focuses on order management for B2B customers, ensuring accurate entry, timely processing, and coordinated fulfillment.

You will collaborate with distribution centers and internal teams, monitor order status and KPIs, and provide professional support with an emphasis on accuracy and customer service. Proficiency in ERP systems and Excel is desired.

Qualifications

• 1–3 years of order management experience.
• Experience working with B2B or corporate customers.
• Experience with order entry, management, or fulfillment.
• ERP or order management systems experience; M365 ERP preferred.
• Strong Microsoft Office skills, particularly Excel.
• Experience in a high-volume, fast-paced environment.

Responsibilities

• Manage customer orders from entry through fulfillment and invoicing.
• Ensure orders are entered accurately and processed on time.
• Confirm products, pricing, shipping methods, and related order details.
• Coordinate with distribution centers and internal teams to ensure timely fulfillment.
• Manage tracking, proof of delivery, returns, and invoicing.
• Serve as a primary point of contact for assigned B2B customer accounts.
• Provide professional, solution-oriented support to customers and internal partners.
• Monitor account status, KPIs, and order-related issues.
• Proactively identify potential order or fulfillment issues and help resolve them.
• Generate reports and maintain accurate customer and order information.

Skills

Order management

B2B customer handling

Attention to detail

Communication skills

Problem-solving

Tools

ERP systems

Excel

M365 ERP

Job description

Location:

West Austin, TX | Hybrid – 3 days in office

Schedule:

Monday–Friday | 40 hours/week | Standard business hours

Pay:

$20–$24/hour

Type:

Contract | 3 months, with potential to extend

Benefits:

This position is eligible for Medical, Dental, Vision and 401K

About the Role

Our client is seeking a Customer Operations Specialist to join their Supply Chain team on a temporary basis. This is a customer operations and order management role supporting B2B/corporate customers—not a traditional call‑center customer service position.

Key Responsibilities

• Manage customer orders from order entry through fulfillment and invoicing.
• Ensure orders are entered accurately and processed on time.
• Confirm products, pricing, shipping methods, and related order details.
• Coordinate with distribution centers and internal teams to ensure timely fulfillment.
• Manage tracking, proof of delivery, returns, and invoicing.
• Serve as a primary point of contact for assigned B2B customer accounts.
• Provide professional, solution‑oriented support to customers and internal partners.
• Monitor account status, customer KPIs, and order‑related issues.
• Proactively identify potential order or fulfillment issues and help resolve them.
• Generate reports and maintain accurate customer and order information.
• Provide backup support for other team members as needed.
• Partner cross‑functionally with Supply Chain, Logistics, and other internal teams.
• Help identify opportunities to improve customer and supply chain processes.

Qualifications

• 1–3 years of order management experience.
• Experience working directly with B2B or corporate customers.
• Experience with order entry, order management, or order fulfillment.
• ERP or order management system experience; M365 ERP experience is preferred.
• Strong Microsoft Office skills, particularly Excel.
• Experience working in a high‑volume, fast‑paced environment.
• Ability to learn new systems and technology quickly.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Strong problem‑solving and critical‑thinking abilities.
• Self‑motivated and able to manage priorities with limited supervision.
• Strong customer service mindset and relationship‑building skills.

What We're Looking For

The successful candidate will be someone who can move quickly without sacrificing accuracy. They should be comfortable managing a high volume of orders, communicating with business customers, navigating multiple systems, and picking up new technology with minimal ramp‑up time.

Equal Opportunity

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.